Item System Synchronization Failed
Played the game all of last night and it worked perfectly, launched it today and started a race and I couldn't buy anything from the store. Relaunched the game and now it's just giving me an error th...
Forum Discussion
Sounds like what I ran into but I got a 0003080F error.
TL;DR: Nothing on player's end is causing this. EA has an issue with their servers so NFS Heat is unplayable until they fix their end. I've included the transcript below.
WARNING: I pushed trying to play solo anyway and currently my inventory is wiped out. Don't know if this is fixable but I might have lost everything. If you can't connect to online play, don't try to push Solo like I did.
EA Rep(10/2/2022, 9:04:38 AM): Thank you for contacting EA HELP, my name is EA Rep, may I start with your first name please?
Tae (10/2/2022, 9:04:50 AM): Tae
Tae (10/2/2022, 9:05:23 AM): Thanks for picking up my ticket so fast
EA Rep(10/2/2022, 9:06:06 AM): Hey Tae, nice to meet you!
I hope you are doing good ,How may I help you today?
EA Rep(10/2/2022, 9:06:19 AM): I apologize for the long time wait .\
Tae (10/2/2022, 9:07:54 AM): No worries, system said 89 minutes but you got me in 10, which is great! So been some kind of desync on Need For Speed Heat I think? Started with playing offline I couldn't buy a new car from the dealership. Have 3/6 slots empty in my garage. Tried rebooting the whole system, saving progress in the garage between each race. Now trying to play online I can't connect to the server. Got error code 0003080F and instructions to contact EA support
EA Rep(10/2/2022, 9:11:12 AM): I can see that you are facing issue with playing NFS , I will surely check the options for you and will help you with the best possible information.
Tae (10/2/2022, 9:11:19 AM): rgr
EA Rep(10/2/2022, 9:11:25 AM): Please allow me a minute to have words with my team regarding this issue .
Tae(10/2/2022, 9:11:30 AM): Sure thing
Tae (10/2/2022, 9:11:56 AM): If the server's out, that's fine. Just want to make sure I've tried everything from my end that I can.
EA Rep(10/2/2022, 9:13:24 AM): Please do not worry my team is still checking.
EA Rep(10/2/2022, 9:13:26 AM): Meanwhile, checking the details on the issue, may I ask how was your day today ?
Tae(10/2/2022, 9:14:17 AM): Not bad. If this is the worst that happens, I'm having a good day.
EA Rep(10/2/2022, 9:15:12 AM): It will be resolve there is nothing to worry .
Tae(10/2/2022, 9:16:52 AM): Hopefully, but sometimes stuff happens
EA Rep(10/2/2022, 9:18:02 AM): I have just consulted with my concerned team regarding your issue. Please first of all, accept my apology for the inconvenience caused. I would like to inform you that there is some technical difficulties going on and there are many players facing this issue.
Tae(10/2/2022, 9:18:39 AM): Something on the server side then?
Tae(10/2/2022, 9:18:54 AM): Does this prevent offline play then?
EA Rep(10/2/2022, 9:19:26 AM): You would be glad to know that everything is fine and no need to worry about it. For you only, I have reported this issue to our concerned team and as per them, other players are also facing the same issue and our team is working hard to fix this issue as soon as possible. They will investigate for you. So please do not worry, please wait for sometime .
EA Rep(10/2/2022, 9:19:45 AM): Yes it is a known issue right now .
Tae(10/2/2022, 9:19:57 AM): So it prevents offline play?
EA Rep(10/2/2022, 9:21:28 AM): Please try to play
Tae(10/2/2022, 9:22:23 AM): Yeah I can try, but there seems to be some need for the inventory to synch to a server. Do they know if that's functional or if it's unable to save solo progress?
EA Rep(10/2/2022, 9:23:57 AM): I would suggest you to wait for sometime so that you can play it without any technical error .
Tae(10/2/2022, 9:24:07 AM): Sounds like a plan then. Thanks!
Did the problem finally fix? I was having the same problem when i was trying to play with a friend online.
They still haven't fixed the problem by the way. Just came off talking to an EA representative. And essentially all he told was they know they have an issue and are trying to fix it, but they literally have no clue when the issue is gonna be solved... The only thing I found even more confusing is that the Agent told me that depending on what the issue is the time can very drastically but if they know what the issue is couldn't they give us a realistic ETA?
EA Agent (10/2/2022, 6:47:43 PM): Thank you for contacting EA HELP, my name is EA Agent, may I start with your first name please?
EA Agent (10/2/2022, 6:48:07 PM): Hello , hope you are fine, how may I help you?
M4 (10/2/2022, 6:48:15 PM): My name's M4
M4 (10/2/2022, 6:48:21 PM): And I'm doing fine thanks for askin
EA Agent (10/2/2022, 6:50:26 PM): That's good
EA Agent (10/2/2022, 6:50:36 PM): How may I help you?
M4 (10/2/2022, 6:50:53 PM): I'm having issues while trying to play online on NFS Heat
M4 (10/2/2022, 6:51:09 PM): Well it's just NFS Heat in general
M4 (10/2/2022, 6:51:12 PM): not even just the online
EA Agent (10/2/2022, 6:53:58 PM): I see that you are to unable to play Need for Speed Heat. No worries, I will try my best to help you.
EA Agent (10/2/2022, 6:54:35 PM): Please share the registered email ID of your EA account and console username with me so that we can start the investigation.
M4 (10/2/2022, 6:54:49 PM): I'm not playing on console
M4 (10/2/2022, 6:54:54 PM): I'm on my PC
M4 (10/2/2022, 6:55:09 PM): My Origin ID is M4doesstuff
EA Agent (10/2/2022, 6:55:47 PM): Thankyou for sharing, please allow me few minutes to locate the account.
EA Agent (10/2/2022, 6:59:00 PM): Thanks a bunch for staying online. I just double checked with my team on this. Evidently, this is an on-going issue with the game at the moment. Just like you, hundreds of thousands of players are also impacted by the same situation. Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.
M4 (10/2/2022, 6:59:55 PM): Do you have any idea about a possible timeline or something?
M4 (10/2/2022, 7:00:04 PM): Because it has been like this for multiple multiple hours
EA Agent (10/2/2022, 7:00:37 PM): The time for the resolution depends on the complexity of the case because it will be located what is the reason this issue has been caused and for that there is no fix time frame and I do not want to share a false information with you promising a time frame.
M4 (10/2/2022, 7:02:26 PM): But they know what the issue is or no?
EA Agent (10/2/2022, 7:03:24 PM): Yes the team know the issue and working on it we have received many cases like this and already reported to the team.
M4 (10/2/2022, 7:05:01 PM): alright then
M4 (10/2/2022, 7:05:06 PM): Hope they get a fix soon then
M4 (10/2/2022, 7:05:24 PM): Because it's been like this for about 12+hrs
M4 (10/2/2022, 7:05:27 PM): or at least I noticed it
M4 (10/2/2022, 7:05:48 PM): But if you're telling me they're fixing it there's not much I can do apart from take you at your word
EA Agent (10/2/2022, 7:07:29 PM): Yes we have so may reports and it takes time to check. I hope too that it fixes as soon as possible.
M4 (10/2/2022, 7:08:22 PM): Alright well that's all I have you can close the chat or do whatever you need to do
EA Agent (10/2/2022, 7:10:28 PM): It was nice talking to you. Thanks for contacting EA Help. Please contact us back for any in-game queries & visit answers.ea.com for tips & tricks. Take care of yourself, stay safe.I had same problem yesterday but now is ok
