Item System Synchronization Failed

They still haven't fixed the problem by the way. Just came off talking to an EA representative. And essentially all he told was they know they have an issue and are trying to fix it, but they literally have no clue when the issue is gonna be solved... The only thing I found even more confusing is that the Agent told me that depending on what the issue is the time can very drastically but if they know what the issue is couldn't they give us a realistic ETA?

EA Agent (10/2/2022, 6:47:43 PM): Thank you for contacting EA HELP, my name is EA Agent, may I start with your first name please?
EA Agent (10/2/2022, 6:48:07 PM): Hello , hope you are fine, how may I help you?
M4 (10/2/2022, 6:48:15 PM): My name's M4
M4 (10/2/2022, 6:48:21 PM): And I'm doing fine thanks for askin
EA Agent (10/2/2022, 6:50:26 PM): That's good
EA Agent (10/2/2022, 6:50:36 PM): How may I help you?
M4 (10/2/2022, 6:50:53 PM): I'm having issues while trying to play online on NFS Heat
M4 (10/2/2022, 6:51:09 PM): Well it's just NFS Heat in general
M4 (10/2/2022, 6:51:12 PM): not even just the online
EA Agent (10/2/2022, 6:53:58 PM): I see that you are to unable to play Need for Speed Heat. No worries, I will try my best to help you.
EA Agent (10/2/2022, 6:54:35 PM): Please share the registered email ID of your EA account and console username with me so that we can start the investigation.
M4 (10/2/2022, 6:54:49 PM): I'm not playing on console
M4 (10/2/2022, 6:54:54 PM): I'm on my PC
M4 (10/2/2022, 6:55:09 PM): My Origin ID is M4doesstuff
EA Agent (10/2/2022, 6:55:47 PM): Thankyou for sharing, please allow me few minutes to locate the account.
EA Agent (10/2/2022, 6:59:00 PM): Thanks a bunch for staying online. I just double checked with my team on this. Evidently, this is an on-going issue with the game at the moment. Just like you, hundreds of thousands of players are also impacted by the same situation. Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.
M4 (10/2/2022, 6:59:55 PM): Do you have any idea about a possible timeline or something?
M4 (10/2/2022, 7:00:04 PM): Because it has been like this for multiple multiple hours
EA Agent (10/2/2022, 7:00:37 PM): The time for the resolution depends on the complexity of the case because it will be located what is the reason this issue has been caused and for that there is no fix time frame and I do not want to share a false information with you promising a time frame.
M4 (10/2/2022, 7:02:26 PM): But they know what the issue is or no?
EA Agent (10/2/2022, 7:03:24 PM): Yes the team know the issue and working on it we have received many cases like this and already reported to the team.
M4 (10/2/2022, 7:05:01 PM): alright then
M4 (10/2/2022, 7:05:06 PM): Hope they get a fix soon then
M4 (10/2/2022, 7:05:24 PM): Because it's been like this for about 12+hrs
M4 (10/2/2022, 7:05:27 PM): or at least I noticed it
M4 (10/2/2022, 7:05:48 PM): But if you're telling me they're fixing it there's not much I can do apart from take you at your word
EA Agent (10/2/2022, 7:07:29 PM): Yes we have so may reports and it takes time to check. I hope too that it fixes as soon as possible.
M4 (10/2/2022, 7:08:22 PM): Alright well that's all I have you can close the chat or do whatever you need to do
EA Agent (10/2/2022, 7:10:28 PM): It was nice talking to you. Thanks for contacting EA Help. Please contact us back for any in-game queries & visit answers.ea.com for tips & tricks. Take care of yourself, stay safe.