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TrillyTroy's avatar
TrillyTroy
Seasoned Novice
5 months ago
Solved

Lost save progress after reinstall / EC:10606 – 45h47m shown but no career

Hi EA Team, My personal save data for Need for Speed Heat is missing. My EA account shows 45 hours 47 minutes of playtime. I previously played on GeForce NOW using my account and all progress was a...
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nfs heat
pc
technical issues
  • TrillyTroy's avatar
    TrillyTroy
    4 months ago

    Yeah, quick update — EA support wasn’t able to return my progress. The case was escalated, but nothing came out of it. I actually managed to recover my saves myself.

    A friend of mine had played my account before through GeForce Now, and luckily the old local saves were still there. He logged in, played one race to refresh the save, and after that when I launched the game on Steam, all my progress synced back.

    So in short: EA didn’t fix it, but I was able to recover everything through GeForce Now/local saves.

danisoff's avatar
danisoff
Hero+
5 months ago

Hello TrillyTroy​,

Unfortunately, there's no way to recover lost progress through EA Support. You will need to start all over again.

  • TrillyTroy's avatar
    TrillyTroy
    Seasoned Novice
    5 months ago

    Thanks for the reply danisoff​ . I actually already contacted EA Support and they confirmed they’ve escalated my case to the concerned team. I understand it may not always be possible to recover lost progress, but since my EA account still shows 45h47m of playtime, I’m waiting to see what the official response will be.

    Appreciate your input though 🙏

    • danisoff's avatar
      danisoff
      Hero+
      5 months ago

      They just say this so they can close the chat, progress can't be returned. I know it from personal experience and by assisting other players on the forums for the past 2 years.

      • TrillyTroy's avatar
        TrillyTroy
        Seasoned Novice
        5 months ago

        I get what you’re saying, and I really appreciate you sharing your experience. At the same time, since my case is already officially escalated by EA Support, I’d prefer to wait and see if there’s any chance they can help. Even if it’s a long shot, I’d rather exhaust all options before restarting from scratch.

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