MOUSE ALWAYS DISAPPEARS

Question

Every time I open need for speed heat, my mouse disappears, and as I play in a window, I really need it active, as I'm working at the same time, so I have to click on the Windows keyboard shortcut every time for the mouse to appear again and I can navigate between screens. Could anyone help me with this issue?

ea_illium · Answer

Hi @Ze_Trolhinho, Which client are you playing from? Also to confirm do you have anything else like a controller plugged into the device?

ze_trolhinho · Answer

Hello, Thank you very much for your attention. I'm using it through the EA APP, and I don't use any type of controller. My mouse is a Logitech G305, it would be nice if the mouse remained in windowed mode, because it would be able to work too.
Thank you in advance

ea_illium · Answer

Hi&nbsp;@Ze_Trolhinho&nbsp;

To confirm does the mouse leave the game window when playing in windowed mode or does it simply disappear in general?

Also if you have not can we give the following a try?

Close other running applications on your device
Try running the client and game as an admin
Repair&nbsp;your game via the EA App - Repair (Library &gt; Tile Dots &gt; Repair)
Clear EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)&nbsp;
Check for other applications that may be limiting EA App or Game performance
Run the&nbsp;System File Checker tool, then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;&nbsp;

Thanks!

ze_trolhinho · Answer

@EA_Illium Hello, thanks again for your attention. the MOUSE DISAPPEARS COMPLETELY, it is nowhere to be found in the windows.
Also, if you haven't already, can we try the following?
* Close other applications running on your device (Unfortunately I can't, as I play in a window so I can work too)

* Try running the client and game as administrator (It is configured as Administrator)

* Repair your game through the EA App - Repair (Library > Tile Dots > Repair) (I did this procedure)

* Clear EA app cache (top left menu > Help > App Recovery) (Doing it now at this point)

* Check for other apps that may be limiting the performance of EA apps or games (All clear, no apps)

* Run the System File Checker tool and check for Windows and GPU updates (Doing this now)

Thank you very much. After these procedures, I will test.

ze_trolhinho · Answer

Same thing. But that's ok, it's annoying, but when I need the mouse I click the windows key on the keyboard. Thanks

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MOUSE ALWAYS DISAPPEARS

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