Forum Discussion
8 Replies
- EA_Illium12 months ago
Community Manager
- @EA_Illium Please take a look at the screenshot I uploaded.
- EA_Illium12 months ago
Community Manager
Hi @Volerwar
To check have you tried the following?
- Verify the game in via your Steam library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
- Repair or Install the VC++ files for your game (Guide here)
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode first then try again.
I still have this problem, and I've ruled out that it's a network, EA app client, or Steam. And I didn't find Need for Speed Payback in the EA app store.
The second question, please see the screenshot I uploaded, note the title of Need for Speed Heat in the Steam store.
- EA_Illium12 months ago
Community Manager
Hey @Volerwar
Apologies to confirm are you trying locate NFS Payback in Steam or in the EA App? Where did you initially purchase a copy of the game?
For NFS Heat, are you able to provide more information on the issue your running into? Its not clear from the screenshots what you may be running into...
Thanks!
- Need for Speed Payback cannot be opened in the EA app offline when it has been downloaded and the EA app is recognized.
- The Need for Speed Payback game cover does not display correctly in the EA app and the game is not available in the EA app store. (The game can be launched and played normally)
- Heed for Speed Heat has a problem with the title.
- EA_Illium12 months ago
Community Manager
Hi @Volerwar
We can pass on the feedback to the team about the title and art image for NFS Heat.
To check for the issue you are running into with NFS Payback if you go online with the EA app are you able to launch and play?
- When connected to the Internet, Need for Speed Payback can be started normally.
- Regardless of the state, the cover of Need for Speed Payback does not display properly.
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