Need for Speed Hot Pursuit Remastered launch issue
I bought and downloaded the game through Steam on 24. 4. EA launcher only begins launching it, then my monitor turns black for a while, then I suppose it completely turns off and then again back on but still black. At the end, the EA app (launcher) else shows error with message "An error on our end caused the launch to fail. Try again a little later." or also the same error but for very short moment and then both the error message and the app close altogether.
Couple days ago, I found in file "EABackgroundService.log" this error message "PID: 14652 TID: 10844 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0004030].". Also some days ago, I found in some EA file this error message "(eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store". However, I can't find the logs anymore, perhaps I've overlooked them but I believe that they're somehow gone. I've tried many things to solve the issue. Here are most of them listed:
- Cleared EA cache and initiated App Recorvery.
- Terminated link with Steam and EA and vice versa.
- Verified through steam the game's files integrity (no error found), deleted and installed the game again through Steam.
- Updated graphics driver.
- Tried to launch the game through Admin and turned off firewall.
- Tried to launch other game through EA app (Sims 4 which opened successfully).
- Tried to launch the game through different PC (with different Steam and EA account which opened the game successfully).
- Launched the game through .exe file directly from the game files.
- Downloaded all Windows updates.
- Checked minimal requierements for the game, which my PC fulfills them all.
I already tried to look to EA and Steam forums and I'm running out of ideas what to do. Does someone have any tip that I didn't try yet?
Thank You for your help in advance.
