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Gabrielc345's avatar
Gabrielc345
10 months ago
Solved

Need for Speed Rivals: DirectX Error on windows 11

Whenever I open the game at some point the game stops and displays this message attached below. I’ve tried looking online for a fix but nothing works. PC Specs Windows 11 Surface Laptop Go Intel ...
  • EA_Illium's avatar
    EA_Illium
    9 months ago

    Hey @Gabrielc345 

    Apologies for the delay, we may be running into issues loading the game because your device only has the integrated UHD intel graphics. 

    For more information on NFS Rivals System Requirements check our page here. 

    We can try the following, and check if the message continues after. If so we may need to try and use a different device. 

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. Check if any background applications are stopping the EA app or your game.
    3. If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
    4. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
    5. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.

    Thanks!

Gabrielc345's avatar
Gabrielc345
10 months ago

Hi, @EA_Illium yeah all I have is the Intel UHD Graphics display adaptor. I'm guessing the DxDiag file you mean is the one attached below.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 months ago

Hey @Gabrielc345 

Apologies for the delay, we may be running into issues loading the game because your device only has the integrated UHD intel graphics. 

For more information on NFS Rivals System Requirements check our page here. 

We can try the following, and check if the message continues after. If so we may need to try and use a different device. 

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2. Check if any background applications are stopping the EA app or your game.
  3. If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
  4. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
  5. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.

Thanks!

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