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seokkay's avatar
2 years ago
Solved

NFS Heat : DLC keys to map

 Hello, I am a user who purchased the NFS Heat DLC from Steam.
When I first purchased DLC, an error appeared on the Steam game payment screen.
The money was paid, but the game ran without DLC.
I then requested a refund from the Steam game and received the refund in my Steam Wallet.
I purchased the DLC again with the money I received in my Steam Wallet and ran the game normally.
However, the DLC has not been applied yet, so I sent an inquiry to Steam, but they said I need to get help from EA.
What should I do?

 I tried all the solutions suggested by EA. I decided to write this because the agents couldn't provide much help even in the live chat.

  • Hi @seokkay 

    If you are looking for refund options you will want to reach out to Steam/Valve support as our support is unable to assist with refunds for purchases on other platforms. 

3 Replies

  • seokkay's avatar
    seokkay
    2 years ago

    The method in the suggested answer is one I've already double-checked and tried dozens of times.

    If there is no fundamental solution, is it impossible to refund the amount of DLC that does not apply?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @seokkay 

    If you are looking for refund options you will want to reach out to Steam/Valve support as our support is unable to assist with refunds for purchases on other platforms. 

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