Re: Data Loss

@UpChasingDreams 

Were you able to see the saved data for Heat when you went to Settings > Application Data Management > Saved data in Online Storage > Download to System Storage? 

Also, I'm heading out for the couple of days shortly here. If I don't respond, I'd recommend contacting an advisor to see if they can help. To do that, try @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.