I have the controller plugged in when launching the game. I tried both an Astro C40 (Xbox configuration) and a PS4 controller. Both do not appear to be working on the opening screen as the only option to continue is space and when i go into the gameplay setting under controls there is no other controls listed other than keyboard. The game itself is not recognizing the controllers. I have NFS Heat, Most Wanted, Payback among other games from EA on my computer that work just fine.
The really crappy part is spending over 12 hours with your support team yesterday and being told that Controllers are not supported. I even had one rep give me instructions for another title and mention that i was on Xbox. I know that there is not much you can do about how absurdly low the community thinks of your support but if they would just listen more then the could change that easily.
To more clearly answer your question the controllers are non-responsive all together. I tried a wired connection with both and the Astro also has a wireless dongle so I tried that as well. For the Xinput there is no toggle in the game for it. Im not even able to map my controller as the game does not even recognize it.