Re: Hot pursuit remastered controller not working

I have the controller plugged in when launching the game. I tried both an Astro C40 (Xbox configuration) and a PS4 controller. Both do not appear to be working on the opening screen as the only option to continue is space and when i go into the gameplay setting under controls there is no other controls listed other than keyboard. The game itself is not recognizing the controllers. I have NFS Heat, Most Wanted, Payback among other games from EA on my computer that work just fine. 

The really crappy part is spending over 12 hours with your support team yesterday and being told that Controllers are not supported. I even had one rep give me instructions for another title and mention that i was on Xbox. I know that there is not much you can do about how absurdly low the community thinks of your support but if they would just listen more then the could change that easily.

To more clearly answer your question the controllers are non-responsive all together. I tried a wired connection with both and the Astro also has a wireless dongle so I tried that as well. For the Xinput there is no toggle in the game for it. Im not even able to map my controller as the game does not even recognize it. 

Hello, I am having this same exact issue too.  Using a Windows 10 gaming PC.  I use a wired XBox 360 controller.  It works fine on other NFS games purchased via Origin.  It also works without a hitch on many other games that I play via Origin and games via Steam.  Can't this issue be escalated to the developers of this game?  There's probably a registry entry that needs to be edited or a conflict with another running process or service?  I am a computer technician so with experience with modifying the registry. I am aware of the dangers with modifying the registry and know how to be careful.  I used to use this game controller with this game before on the same PC with Windows 10.  The only thing I can think of that changed since then is I have an ASUS gaming keyboard and mouse so I am running the latest version of Asus Armoury Crate.

I solved this problem using my controller with usb-c cable. Please fix it. 

Hope you solved it. I'm really bored because of ea's problematic pc app so decided to buy a series x

Go to configur Settings and change any button( u can put the same button) after that  The message should go

Thats what i do every time and work for me

@CoxD 

Here we are well over a year later, and I am still having this problem.  WAY TO RUIN A GREAT REMASTER!  You guys should all be fired!

This is really pour customer service from EA the last response to this was in November 2020  I'm having the same issue  xbox 360 controller not recognised by NFS hot pursuit remastered 

It's 2022 now and this still hasn't been fixed ?