snapshot upload failed

@Straatford87 I've followed the trouble shooting steps and opened all the ports but still getting this issue. Any advice??

PSN: Elephant1982

Time: 23:45 GMT

@Elephant1982

All connection steps that we are able to do are outlined in the help guide. I am afraid that there isn't much more I can do at the moment.

I would like to repeat that if you keep experiencing issues, using a wired connection and power cycling your console and router is usually a fix for many problems.

Lastly, I can reach out to the studio to see if there is an on-going issue with snapshots. Should I fail to reply with any updates, it means everything is working as intended.

@Straatford87

Its a little annoying that a £40+ game is having an issue like this, that doesn't seem to be getting resolved.

Id say there was an ongoing issue with the snapshots and you only have to look at the recent posts on the forum to know this. So I look forward to your reply with how to resolve this issue from the Studio. As being told to Turn my Console/Router on and off doesn't fly with me.

Thanks

@Elephant1982

I know absolutely nothing about your connection or where you are located. Just forwarding the issue like this won't do anything. First I would need more information, such as:

• Wired or wireless?
• How many other devices are on your network?
• Any other downloads / streaming going on during gameplay?
• How often does the upload fail?
• What is your internet connection speed?
• Who is your ISP, from which region are you?
• Are your ports opened?
• What are the results of a console network test?
• What other connection troubleshooting steps have you taken?

@Straatford87 Thanks for the quick reply. Below are the answer to you questions.

• Wired or wireless? Wired.
• How many other devices are on your network? Usually a couple of phones and NAS drive but I have tired limiting my network to just my PS4 and still same issue.
• Any other downloads / streaming going on during gameplay? Nope.
• How often does the upload fail? It has never worked.
• What is your internet connection speed? DL 2.3 Mbps UL 0.37Mbps
• Who is your ISP, from which region are you? IPS is PlusNet and I am in the UK
• Are your ports opened? All ports highlighted in the connection troubleshooting guide you posted are open.
• What are the results of a console network test? I'm not sure what this is referring to 'Test Internet Connection' then IP, Internet connection and PSN sign in are successful. NAT:Type 2 an D/L 2.3Mbps U/L 364.6kbps
• What other connection troubleshooting steps have you taken? Changed Router, followed all connection troubleshooting steps to the letter, Tried wired and wireless connection, Power cycled the router/console several times

Is there any other info you require?

Thanks

• Wired or wireless? Wired.
• How many other devices are on your network? Usually a couple of phones.
• Any other downloads / streaming going on during gameplay? Nope.
• How often does the upload fail? It has never worked.
• What is your internet connection speed? DL 6.3 Mbps UL 0.40Mbps
• Who is your ISP, from which region are you? ISP is Telecom Italia and I am in Italy (GMT +1)
• Are your ports opened? All ports highlighted in the connection troubleshooting guide you posted are open, I enabled uPNP, also all ports UDP and TCP are open from XB1 static IP address to outside.
• What are the results of a console network test? Tests OK.
• What other connection troubleshooting steps have you taken? No trouble.

When I press Xbox One -R- button, the snapshot error popup immediately ! So, could not be an internet issue, and also I use uPNP.

Those are the ports we need to open from XB1 to the Internet (outgoing ports UDP/TCP). I forwarded ALL of them but I got the same issue !!! 

PLATFORM  Xbox One

UDP:

88; 500; 3544; 4500; 3074; 53; 10000-40000; 3659

TCP:

53; 80; 443; 3074; 42230

Please help!

@Elephant1982

I can confirm that this is not a "known issue".

If you tried all the connection troubleshooting provided by us and you continue to experience this issue, then please contact your internet provider for further assistance and information as I have no additional troubleshooting steps available.