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Anonymous's avatar
Anonymous
10 years ago
Solved

Stuck On Loading Screen

Loading screen
  • Straatford87's avatar
    Straatford87
    10 years ago

    Update:

    The infinite loading screen issue has been resolved and players should now be able to load their game without issues. For anyone that is experiencing loading issues, please follow the connection steps in our Need for Speed troubleshooting guide.

    The most important connection steps are the following:

    • Do a hard reset on your console and router (unplug both from power for about two minutes)
    • Use a wired connection
    • Enable port forwarding on your router. You can find more info on how to do that in a PS4 and XB1 guide
    • Setup a static ip address (this is necessary if you want to enable port forwarding)
Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

Hi all,

UPDATE: 06/11

We need some extra information to further investigate and to confirm our upcoming fixes:

Platform:

Does issue keep happening after console reboot:

Last time issue occurred: for example 06:13pm GMT. If you don't know time zone, add your country or region.

Thank you for your patience and help in making sure we are able to get everyone back into the game.

--Tom

*Marked as solution for visibility*

Anonymous's avatar
Anonymous
10 years ago

It would really be nice from Ea and Ghost games to give us gamers some answers. I see how some of my friends have play, but i cant get into the game for a second. The loading screen problem is really anyoing. People have preordered the game and cant play and i we all dont know if you care. It cant be so hard to correct that problem with connectivity. People dont want to be always online and not pause the game when they need to......You sold us this title, but probably you dont want it to be the last one.......................Please correct the problem, cause i was very happy when i got the game, but in some time i wont care if i play it or not.

  • bananaking1998's avatar
    bananaking1998
    10 years ago
    Every time I click play on get stuck on the loafing screen woth the controller.

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