Ultimate Plus parts missing/ Error code: 40010000

Product: Need for Speed Heat
Platform:Microsoft XBOX One
Summarize your bug Item Synchronization failed. Please Contact customer support. Error Code: 40010000 Cannot earn money or rewards
What car were you using? Ford GT
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? DEX by bridge in middle of map
Was it a day or a night event? Day Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Crash into seperate finish line on the left winning the race but not going through the finish line
What happens when the bug occurs? No rewards and cannot win anything after on other races
What do you expect to see? My items and account to be resynchronized and continuation of Dex story and to be able to earn money.

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Item Synchronization failed. Please Contact customer support. Error Code: 40010000

I've already posted this three times and it didn't work. You guys need to work on your Mobile website and make it more chrome friendly as most people will be visiting from phones I assume. I think what went wrong was I attached a picture so no picture of the error code this time.

Unplayable online Have spent over 2 1/2 hours on hold today trying to get a hold of anybody transferred back-and-forth from nobody after nobody can’t play this game online at all I am done with E a games at this point

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Unable to join online games. Game comes up with the sync error 40010000 and will not let me upload my data to correct. When I finally got online I lost all my cars and was given the starting car. (Lost 2mil worth of car mods on 3 cars and other cars ontop of this)
What car were you using? 911 gt3rs
Was the car your own build or downloaded from the in-game community? Community Build
What was the last event you played? Played the final main mission in the game. Completed the mission and the game black screened and I had to reset. When redoing the mission I had a cut scene that didnt happen the first time around. This is when it must have occured.
Was it a day or a night event? Night Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? .
What do you expect to see? My money back for the time spent earning and putting it into these cars.

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I have video proof of this happening (I think if it saved) I'm also rep level 50 with the starting car ☹️

Every time i try to go online an error code pops up saying failed synchronization