Forum Discussion

Crasher222's avatar
Crasher222
Rising Newcomer
8 days ago
Solved

Unable to download NFS Hot Pursuit from EA App

Hi, I tried installing NFS HP from the EA APP today, and I am facing the following error: Error Text: You don't have access We've canceled the download because you don't own this game. To play, ...
technical issues
  • EA_cuervo's avatar
    EA_cuervo
    4 days ago

    In this case, please contact EA Help support. They should be able to check the code and your account to identify what could be happening here. 

    How to get help with your EA Account

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
5 days ago

Hey there, I'm sorry to hear you're having problems downloading your game. Can you please confirm where you purchased the game? Did you purchase it directly from the EA app, Steam or did you redeem a code on your EA account?

Crasher222's avatar
Crasher222
Rising Newcomer
4 days ago

Hi, I redeemed a code on my EA account for this.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    In this case, please contact EA Help support. They should be able to check the code and your account to identify what could be happening here. 

    How to get help with your EA Account

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