Why EA sucks

Bought a game few weeks ago, Need For Speed Rivals. It worked for two weeks but then something went wrong and it won't launch again unless I go offline.

Something to do with the account I was told after lengthy chats with advisors. But they concluded that I can't be helped since the game is old. Apparently five years is considered ancient. Anyways, Xbox won't refund me for the game and even the EA support the case was escalated to won't do * as I have myself to blame for buying an old title. 

The thing is, the way the EA account is set up I can't even switch to a new account. Was told to register a new Xbox gamertag and try again. 

There you go. This huge gaming company can't even fix a minor account issue. If you google EA sucks it will return 23600000 hits. That should tell you something.