Forum Discussion
8 Replies
- EA_Barry3 years ago
Community Manager
Reboot your console and router and then retry, thanks.
Nope didn't work.
Network is perfectly stable and wired. App is updated, Xbox is updated. Already reinstalled and still same issue persists.
Seriously? No other response?
Typical EA, can't even make a game work
Like the title says, EA Online is completely inaccessible.
All basic troubleshooting steps have been completed on my end, it's an EA problem at this point.
So don't reply with a "REBOOT YOUR CONSOLE" and then never reply again or "TURN OFF YOUR WIFI AND THEN TURN IT ON", everyone on the forums knows how to do basic stuff like that. It's insulting to even ask.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Smooth_Kiwi
I wanted to check if you are still getting this error message.
If so can you try the following if you have not so far?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Yeah I was able to figure it out myself, absolutely no thanks to you or any EA support staff. Absolutely ridiculous that it took A MONTH for someone to reply
This is why AAA games are dying and good riddance.
- EA_Illium2 years ago
EA Staff (Retired)
@Smooth_Kiwi Thanks for letting us know you managed to get past the issue!
If possible would you be able to share with the community what changed with the issue? Yeah the solution was playing another game that EA doesn't publish
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