Hi!On the information link for Need for Speed Unbound it says there is a 10%, loyalty discount if you own Need for Speed Heat digital (which I do and have since its release) and it should be accessible in game but when I go onto Heat I cannot find it at all and it's very confusing that it's said you can get one but it's not in game for me. Is anyone else having this problem with an in game loyalty discount?The link to the page where is says it: https://help.ea.com/en-us/help/need-for-speed/need-for-speed-unbound/need-for-speed-unbound-release-date/Thank You

@EA_David It is somehow weird that till now the problem which seems so simple is not resolved and fixed. It is really preventing me from preordering NFS Unbound.

@EA_David Any update to this? I want to preorder the game on ps5 but don't want to miss out on the loyalty discount. On heat there is nothing about need for speed unbound in the in-game store to preorder - on the main page of heat it shows unbound as news and says to press x to confirm but nothing happens when you hit x. Xbox and PC users are able to get the discount but playstation users are still missing theirs.

@SurjivTheLegend Soooo it's not happening. I mean, is not the first time videogame companies don't care about the community/communication department as a whole. David and Claus may be in the dark as much as we are... We shouldn't keep asking employees for infos they dont' have or can't share over and over. They are not the ones fixing this and wont speed the process. I was hoping EA at least cared about sales, the money, which they are losing a bit with this.Maybe the problem is not even near reaching the dev team, or at a very low priority, and they prolly in crunch finishing the online mode features that are not present at launch: night time, cops, pinkslips, sidebets, takeovers...Six days to launch, its not going to happen imo. And well, those pre-order bonuses are very lame, cars with logos of a clothing company that sell shirts more expensive than freaking console, and I'm out here hoping for a 8 bucks discount lol not gonna miss this anyway

@GesusCapetao Makes sense mate. It's a bummer too miss out on this. Definitely sad to see it not happen in Playstation. Wanted to get the palace edition at 20% discount but like you said could be very low priority what bothers me is this thread is more than a month old.

@EA_DavidInternal communication appears to be via stagecoaches. You must admit, this is getting ridiculous.

Need For Speed Heat in game Loyalty discount for Unbound

64 Replies

GesusCapetao
3 years ago
@AlphaSilva98 nfs unbound is not present on heat's in-game store for me neither... Saw people saying that is present on HP remaster tho lol
uglyvikings
3 years ago
@AlphaSilva98 It should say it on either origin/EA App when you are going to pre order the game it should say that you got the 10% loyalty discount. Don't think they meant that you could pre-order the game with loyalty discount Ingame i think they meant that if you own already need for speed heat you already get the discount when you are about to buy the game as shown in this screenshot here: https://imgur.com/a/qTYERRZ
GesusCapetao
3 years ago
As said in this post, "If you bought a digital copy of Need for Speed Heat, you’ll be eligible for 10% off when you pre-order digital copies of Need for Speed Unbound. To get the discount, make sure: you place the order through the offer in the Need for Speed Heat in-game menu"
It's been 10 days now that I'm checking everyday NFS Heat in-game store on PS5 and the discount is not present, as shown on image.
Is there any other alternative for getting the loyalty discount?
Ty
EA_David
Community Admin
3 years ago
Hey, thanks for the post. We're looking into this.

I'll come back to this thread when we have an update and we can make sure it's working for folks. In the meantime please just sit tight, good question.
GesusCapetao
3 years ago
@EA_David oh thank god! I've talked with EA support via chat and they just told me that was a PSN support matter. Went to PSN support and they told me that was EA's issue... finally someone is caring about it
TUGAZER0
3 years ago
Hello everyone, I hope you are all well, I have already contacted support twice and they asked to report the bug here... Here's the thing, I have the Need For Speeds Franchise, including all of them with the Deluxe version, but for strange as it may seem on the Need for Speed Heat page, the 10% loyalty discount doesn't appear unfortunately, I don't know if anyone else has the same error but I wanted to solve it as soon as possible so I can enjoy the deluxe version and the discount too because I'm entitled to him.
I got to pre-order Need For Speed Unbound Deluxe Edition Loyalty on October 10th, but the 10% discount that appeared on the Unbound page, but on the Need For Speed Heat page nothing appeared, it didn't give the discount , I canceled it because yesterday (November 5th) because I accessed my paypal and I came across the wrong amount and no discount, which claimed to be €71.99 with the 10% loyalty discount... Could they solve it for me? this problem as soon as possible please? I saved on purpose to take advantage of the discount, even the support I contacted both times were surprised that the 10% discount was not given and that it did not appear on the Need for Speed Heat page... Please help me!
TUGAZER0
3 years ago
@EA_David Well I tried with the change that was made and it appears in the application the problem is in the payment phase, the error persists in charging € 89.99...
The 10% is already included for those who have Need For Speed Heat, the correct amount €71.99, but when it is charged, it charges the full amount without discount.
TUGAZER0
3 years ago
@EA_David I solved it again with support because I believed that the update in the EA app I had solved the problem is that the error persists despite having made the post on the subject, the cancellation was done again until there is a resolution, I will just put the print from the e-mail about the cancellation of which a different value appears... I will only hide my personal data.
If we go by logic and analyze the values, with the 10% discount it would be €71.99 correct?

When making the purchase, it costs €89.99, at least I tried and it was always that value, but when canceling to support because I asked, it charges €89.99, but the email shows €79.99, as you can see, it will replace the prints again for that it can be verified and resolved asap please.

In other words, €71.99 with a 10% discount appears, the purchase is made, it increases to €89.99, when the cancellation is made it is at a different value from the previous ones, it is as shown in the screenshot €79.99 even with the support from the support confirm me for them to appear exactly also the €89.99.

The error is in the charge, I will list the values in the order and the derivative events in the front summarized.

€71.99 => 10% discount deluxe loyalty version for those who have NFS Heat.
€89.99 => Final payment above and different from the discount or without discount, about €10 more in the collection.
€79.99 => Explicit value in email for the cancellation request until the problem is resolved.

As identified if it is enough to help, and as described in the screenshots, the error is in charging any version and payment method.
DonCorL30ne
3 years ago
@EA_David Still not there in NFS Heat menu.
no news?
EA_David
Community Admin
3 years ago
It looks like this should be active now. and unfortunately I can't see why it's not working for folks.

For those that don't see the offer, can I check the following?

Platform playing Unbound on:
Platform(s) or storefront(s) you own Heat on:
Acquisition method of Heat☹️purchase, subscription, gifting, home sharing)
Region: