Hey @ShortOgi Can we try the following? Clear EA App's Cache (Top Left Menu > Help > App Recovery) Connection and Advance Connection Guides Check for other applications that may be limiting EA App or Game performance Run the System File Checker tool, then Check for Windows and GPU updates Restart your device in Clean Boot mode first then try again. Thanks!

Forum Discussion

lion3514

2 years ago

Solved

ı can't download the game

help please

technical issues

EA_Illium
1 year ago
Hey @ShortOgi

Can we try the following?

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

Thanks!

3 Replies

EA_Groguet
Community Manager
2 years ago
Hey @lion3514

In order to help you we are going to need you to be more specific. Are you having any error message? In which platform are you trying to play? Please give us more details.

-Groguet
ShortOgi
1 year ago
ı can not downloading games from ea app. I have xbox game pass ultimate and two days ago ı tried to download fifa 23 and bf2042. Then a error occured at my monitor. It says something went wrong. I tried everything even formating my pc. And still ı have the same error. pls help me!
EA_Illium
EA Staff (Retired)
1 year ago
Hey @ShortOgi

Can we try the following?

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

Thanks!