Forum Discussion

Giovagp's avatar
Giovagp
Newcomer
12 months ago

ALL Game Progress LOST in PS5 (NFS Unbound)

Product: Need for Speed: Unbound
Platform:PlayStation 5
Summarize your bug LOST ALL MY PROGRESS ONLINE GAME, 20 hours of playgame lost,
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? a lot of players are complaying about this issue
What happens when the bug occurs? all progress is lost , so I`ve lost my cars, my money, my upgrades done in online play
What do you expect to see? my progress recovered since 10-ago-2024

I´ve lost all my progress in ONLINE play in this nfs unbound game, about 20hours of play , ive lost my cars , my money , my upgrades. and client service does`nt  know how to fix it!! so they asked me topublish this

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    12 months ago

    Hey @Giovagp 

    Thanks for reaching out to the community on Answers HQ. 

    To check, do you remember if you recently saw an error message or failed to load into SP or MP during your last session?

    If not, we can try the following steps first then check if your progress is restored. 

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database

    Thanks!

  • @Giovagp
    Hello, I also had a data loss a long time ago. Until someone gave me the crucial tip. But it only works on PS5. Deactivate automatic synchronization. This is because if an error occurs when turning off the game, the automatic synchronization uploads this error to the cloud storage. And if the synchronization is off, you exit the game, close the game with the options key, and then you press the options key again and press "Upload and download saved data". And then you can see whether the console memory has the same MB, for me it is 113.3 MB. If both are the same, only the time is different, you can upload the console memory to the cloud without any problem, if the console memory is too low, i.e. it does not have 113.3 MB, then under no circumstances upload this console memory to the cloud, otherwise you will upload the error to the cloud storage. This way you always have a good cloud storage that you can download back to the console if an error occurs. So it is better to lose just a few XP and a bit of money if there was an error than the entire game. Therefore, deactivate automatic synchronization and upload the console memory to the cloud storage automatically every time you exit the game, it is a bit more work, but it is worth it.

About NFS Unbound Technical Issues & Bugs

Need support with tech, game or connectivity issues in Need for Speed™ Unbound? Join us to discuss troubleshooting.2,173 PostsLatest Activity: 6 hours ago