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StonedMagicianX's avatar
StonedMagicianX
2 years ago
Solved

Controller not working on PC (Xbox series controller)

I've tried launching the game through Steam as a non-Steam game (FAILED). I've tried updating the controller firmware (FAILED). I've tried unplugging and reattaching the controller while in the main menu (FAILED). Can SOMEONE at EA PLEASE get on this? I refuse to believe that I'm the only one having this issue. And I have tried playing racing games with mouse and keyboard (never again. Seriously, awful experience). It can't be that hard to fix!!

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @StonedMagicianX to confirm which client (Steam, EA app, Xbox, etc) do you own the game on? 

    Also when you have a moment can we try the following?

    • Check for controller driver updates
    • Try switching from wired to wireless (or vice versa)
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @StonedMagicianX to confirm which client (Steam, EA app, Xbox, etc) do you own the game on? 

    Also when you have a moment can we try the following?

    • Check for controller driver updates
    • Try switching from wired to wireless (or vice versa)
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
    • EA App's Cache (Top Left Menu > Help > App Recovery) 
    • Check for other applications that may be limiting EA App or Game performance
    • Run the System File Checker tool then Check for Windows and GPU updates  
    • Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
    • Restart your device in Clean Boot mode, then just try running the client and game
  • boydjackson's avatar
    boydjackson
    2 years ago

    I tried all that was suggested and no solution. It is as if the game stays in keyboard mode. In the menu I can see the keyboard and controller mode flip back and forth quickly as if some tug of war. Once the game is loaded it stays in keyboard mode. I played this game for two weeks with no problem. The problem showed up when the last patch was released. With no notice or changes, now I am not able to play the game.

  • boydjackson's avatar
    boydjackson
    2 years ago

    Make sure "Enable Steam Input for XBox Controllers" is disabled.

  • westone370's avatar
    westone370
    New Novice
    2 years ago

    It has been disabled on my PC, and I still had this issue. 🤷🏼

  • westone370's avatar
    westone370
    New Novice
    2 years ago

    Just happened to me also. Did a BUNCH of testing last night, and searching forums, and it seems EA pushed out an update that borked controls for their games. My NFS games, and other EA games also seemed messed up, but non EA games seemed fine. I totally uninstalled the EA app, and reinstalled Origin, and now I can play just fine.

  • GlucoseGladi8to's avatar
    GlucoseGladi8to
    8 months ago

    Hello,

    I am having the exact issue as described by @StonedMagicianX. It appears that the assigned key commands once in the main menu are completely different than what's assigned in the controller settings in game. The only way to navigate within the game is to go back on keyboard. I am on PC. I purchased the game through Steam. Both my Steam and EA account are connected. I have origin installed. My PC itself, the controller firmware, Steam, and Origin are completely up to date and signed in with the correct accounts. The controller is the Xbox One PUBG controller. This issue is repeatable either wired or wireless. 

    Please fix this issue soon or I would like a refund. Racing games are not comfortable whatsoever on keyboards to me. 

    Thank you,

  • Starcruizer's avatar
    Starcruizer
    6 months ago

    Same here with me. I have to mash my buttons on my controller just leave the garage & once I get in to the open world my car is just completely unresponsive. I updated my controller & I also played Forza Horizon 5 & it works fine there but not on Unbound, which is a bummer because I wanted to olay this with a fee friends/family over the weekend. Please fix this before I just completely forget about the game🤞🏻.

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