NFS Unbound - Stuck on prepairing in EA App

Hi @SuikaRO when you have a moment can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

not working! this the the only game i have problem with my other games work perfectly

Hi @SuikaRO To confirm does the issue happen exactly the same after going through the steps above?

If so would it be possible to get a DxDiag?

Yes tried everything and attached is the dxdiag

HI @pRogz 

Can we try the following if you have not yet? 

• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Restart your device in Clean Boot mode, then just try running the client and game

For resuming your case, if you select the email option that showed during your video are you able to provide additional information and submit it? 

Thanks!

I am able to download other games through the EA App. I just tested this again by downloading Jade Empire Special Edition in the EA App.

I looked at those connection guides, and I wouldn't think it would be my connection then. If you think so, could you tell me which part of those guides you would like me to test?

I don't think any applications are limiting EA App from installing/download because other games work at full internet speeds.

I am disregarding the system file checker tool. But if you strongly think I need to look into that guide, please say so.

I tried the Clean Boot mode, but just so you know, following that guide actually disabled the EA service. When I rebooted, the client didn't even work then. After, selecting it again, and rebooting with most of my services disabled, the game still does not want to install.

Are you talking about the email below? If so, no, it does not look like I can provide anymore information because I need to first resume my case.

Looks like I am unable to edit my post but I did do some looking around and did see the image that says "email us" 

so I did click that and filled it out and got the following: