Re: DXGI_ERROR_DEVICE_HUNG

Hey, so funny enough, I messed around with more stuff and I'm not sure what exactly fixed the issue, but attached are photos of my graphics driver settings to see if that may help anyone who views this. Additionally with changing these settings, I turned on "Debug Mode" on the control panel located under the "Help" tab on the top right, prioritize the application to "High" in the Task Manager and lastly I am using the newest graphics driver out minus the inclusion of USBC Driver and HD Audio Driver. Please note I installed the older version (531.41) and then installed 546.33 (newest as of today for my graphics card) on top of that, NOT utilizing clean install. lastly, the texture quality setting in-game is set to Medium. I hope this helps someone, if not please just reply with questions or info requests and I'll see what I can provide 🙂

Side note: For some reason I now get around 70-93 FPS instead of 36-63 FPS as I did before. Not sure why but I ain't complaining lol

Not bad, happy for you. I did all the same things, with resolution, graphics quality - nothing helps. But your advice doesn’t quite suit me in terms of settings in the video card software. I have AMD.
But thanks anyway.

Hi @Frankie028 

If you haven't can we also try the following:

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Install or Repair the VC++ files for your game (Origin or EA app)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

Hi @Frankie028 Would it be possible to get a DxDiag file and an EA app Error ID Number?

@EA_Illium I'm sorry. I forgot. There were difficult days at work.

@EA_Illium And so, today I checked the updates - everything that was there was installed. Net Framework several updates, and system security... The problem remains the same...Screenshot and new dxdiag attached

@EA_IlliumThere is no need to wait for help in resolving my issue, as I understand it?

EN:

Since there is no response from anyone to my messages in a similar topic, maybe by creating a new one, I can attract a little more attention and they can help me?

And so, 2-3 months ago I bought this “wonderful” game. Problems started immediately. I’ll answer right away - my PC meets the minimum requirements.
1.After installation/reinstallation, it takes a very long time to load the start screen.
2. Periodically there are freezes on new versions of video card drivers. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Old drivers do not give so many freezes, but the performance does not appear either.
3.The most important thing is DXGI_ERROR_DEVICE_HUNG

Everything is updated - Windows, C++, NetFramework, VGA drivers and everything like that.
I saw a bunch of options for how to fix it - none of them helped. I cleaned folders, lowered the resolution, turned off the sound card, reinstalled it on different types of disks. This problem only happens with THIS game!

RU:

Так как на мои сообщения в подобной темы нет ответа ни от кого, может быть создав новую - я смогу привлечь чуть больше внимания и мне смогут помочь?

И так, 2-3 месяца назад я купил сей "замечательную" игру. Проблемы начались сразу же. Сразу отвечу - мой ПК соответсвует минимальным требованиям.
1.После установки/переустановки - очень долгая загрузка стартового экрана.
2.Переодически имеет фризы на новых версиях драйверов видеокарты. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Старые драйвера не дают так много фризов, но и работоспособность не появляется.
3.Самое главное - DXGI_ERROR_DEVICE_HUNG

Всё обновлено - Windows, С++, NetFramework, драйвера VGA и всему тому подобное.
Видел кучу вариантов как исправить - ни один не помог. Чистил папки, снижал разрешение, отключал звуковую карту, переустанавливал на разные типы дисков. Такая проблема только с ЭТОЙ игрой!