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Re: DXGI_ERROR_DEVICE_HUNG

RU: О, я не один такой, у кого комп соответсвует системным требованиям, в самой игре 60 стабильных фпс, без фризов - но игра может работать от 5 минут до 1 часа! 
EA - абсолютно никак не реагирует, кроме тупых советов, типа: переустановите, сделайте проверку файлов и т.д. может быть тут помогут?
Кстати, у меня AMD Radeon sapphire nitro+ rx 570 8gb. 24 RAM 

EN: Oh, I’m not the only one whose computer meets the system requirements, the game itself has 60 stable fps, no freezes - but the game can run from 5 minutes to 1 hour!
EA - absolutely does not react in any way, except for stupid advice, such as: reinstall, check files, etc. maybe they can help here?
By the way, I have an AMD Radeon sapphire nitro+ rx 570 8gb. 24 RAM

Sorry if something is written strangely, I wrote it in a translator, I was too lazy to translate it myself.

12 Replies

  • Hey, so funny enough, I messed around with more stuff and I'm not sure what exactly fixed the issue, but attached are photos of my graphics driver settings to see if that may help anyone who views this. Additionally with changing these settings, I turned on "Debug Mode" on the control panel located under the "Help" tab on the top right, prioritize the application to "High" in the Task Manager and lastly I am using the newest graphics driver out minus the inclusion of USBC Driver and HD Audio Driver. Please note I installed the older version (531.41) and then installed 546.33 (newest as of today for my graphics card) on top of that, NOT utilizing clean install. lastly, the texture quality setting in-game is set to Medium. I hope this helps someone, if not please just reply with questions or info requests and I'll see what I can provide 🙂

    Side note: For some reason I now get around 70-93 FPS instead of 36-63 FPS as I did before. Not sure why but I ain't complaining lol

  • Frankie028's avatar
    Frankie028
    2 years ago

    Not bad, happy for you. I did all the same things, with resolution, graphics quality - nothing helps. But your advice doesn’t quite suit me in terms of settings in the video card software. I have AMD.
    But thanks anyway.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Frankie028 

    If you haven't can we also try the following:

    Thanks!

     
  • @EA_Illium All these actions were also found on the Internet and carried out.
    Windows updated to latest version
    Video card driver - 7 options were installed. Modified version, official latest, official previous - 4 versions.
    I reinstalled the game 4 times, on different drives. SSD and HDD
    Vc++ is also the latest version.
    I cleared the cache, restored files, lowered the graphics, changed the resolution. Disabled the sound driver.
    Everything is in vain. The game runs smoothly and well during these 5-25 minutes. But not for long...
  • @EA_Illium Screenshots with an error when the game crashes are in my response to the author of the topic. I'll try to provide DxDiag in the evening.
  • @EA_Illium And so, today I checked the updates - everything that was there was installed. Net Framework several updates, and system security... The problem remains the same...Screenshot and new dxdiag attached

  • Frankie028's avatar
    Frankie028
    2 years ago

    EN:

    Since there is no response from anyone to my messages in a similar topic, maybe by creating a new one, I can attract a little more attention and they can help me?

    And so, 2-3 months ago I bought this “wonderful” game. Problems started immediately. I’ll answer right away - my PC meets the minimum requirements.
    1.After installation/reinstallation, it takes a very long time to load the start screen.
    2. Periodically there are freezes on new versions of video card drivers. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Old drivers do not give so many freezes, but the performance does not appear either.
    3.The most important thing is DXGI_ERROR_DEVICE_HUNG

    Everything is updated - Windows, C++, NetFramework, VGA drivers and everything like that.
    I saw a bunch of options for how to fix it - none of them helped. I cleaned folders, lowered the resolution, turned off the sound card, reinstalled it on different types of disks. This problem only happens with THIS game!


    RU:

    Так как на мои сообщения в подобной темы нет ответа ни от кого, может быть создав новую - я смогу привлечь чуть больше внимания и мне смогут помочь?

    И так, 2-3 месяца назад я купил сей "замечательную" игру. Проблемы начались сразу же. Сразу отвечу - мой ПК соответсвует минимальным требованиям.
    1.После установки/переустановки - очень долгая загрузка стартового экрана.
    2.Переодически имеет фризы на новых версиях драйверов видеокарты. (SAPPHIRE NITRO+ Radeon RX 570 8GB) Старые драйвера не дают так много фризов, но и работоспособность не появляется.
    3.Самое главное - DXGI_ERROR_DEVICE_HUNG

    Всё обновлено - Windows, С++, NetFramework, драйвера VGA и всему тому подобное.
    Видел кучу вариантов как исправить - ни один не помог. Чистил папки, снижал разрешение, отключал звуковую карту, переустанавливал на разные типы дисков. Такая проблема только с ЭТОЙ игрой!

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