Re: NFS Unbound - error code "FTCL50001"

@VQ35HRZ 

Try the steps detailed at the following post, thanks.

https://answers.ea.com/t5/Bug-Reports/Game-freezes-and-crashes-after-the-Volume-5-update-on-PC/m-p/13078528#M2796

@chromiuuum @VQ35HRZ 

This is potentially related to the number of cars you have: 

https://answers.ea.com/t5/Technical-Issues/Error-code-FTCL5001/m-p/12862066#M3890

Try the steps detailed at the link below: 

https://answers.ea.com/t5/Other-Need-for-Speed-Games/Multiplayer-error/m-p/12702828#M94347

Thanks.

Deleted all my cars in story mode and it worked finally 😭. Thanks for all the help yall!!

[Asking for Information]

Hey Everyone, 

Thanks for sharing what you are running into with NFS Unbound. If you are still running into error code FTCL5001 try the following steps based on your platform. 

PSN

Xbox

PC

If you continue getting the error message let us know the following:

• Platform (or client):
• EA ID (or PSN ID, Gamertag):
• Are you getting an error message?
• What type of network are you using?
• Are you on an insider or beta build of your console's OS?
• If possible please share a Video of this error...
• If on PC please share a DxDiag and EA error report ID...

Thanks!

@chromiuuum it's because there is a glitch that can happen to a car that causes it to load slowly, deleting cars helps relieve the issue but not get rid of it, and if you were to wipe your save, it wouldn't work due to it bugging something else out, I know this due to multiple people having the same issue in another thread, I'm very sure it won't/ can't be fixed

Oh and BTW we literally can't do * on our end to fix it, restart game, still happens, reinstall game, still there, restart entire console, still happens, hard reset console, happens again, restart wifi modem/ gateway, still * happens, only "thing" that works is deleting you full save, but it results in other things bugging out like purchased DLC and other things, it's something only EA or Criterion can fix

Every time, online for me not works.

And after Vol.5 update - game too long loading. Devs, please fix it!

https://youtu.be/P8YB7151Zz0

Hey Everyone, 

I wanted to confirm if anyone is still seeing Error FTCL5001 or FRCL5007 after the most recent Volume 6 update?

Thanks!

Yes, and still happened since start of vol 6

Hey Everyone, 

Thanks for letting us know what you are seeing, if you have not already please provide the requested information form our reply here.

Thanks! 

After Vol.6 I see that this problem solved for me. I hope.

@EA_Illium I'm still having the issue and attempted to ask for help throughout multiple Emails and they have asked the same questions that you and multiple other community managers have said, it's a multiplayer save data issue and I have a possible fix IF you (or any other community manager) could do ...

Is it possible to delete a players multiplayer save data without affecting things like unlock progress (in general a players garage and wraps but not any progress on making cars purchasable or challenges) I have almost 30 days of playtime on my main that I don't want to lose and want to keep working on

P.S I have a alt account that I've been playing on as of Vol 6 and have never ran into this issue once while playing on it

P.S.S my main (Doryzzkendy) has this issue that badly that One: I can't even load into the Multiplayer garage and Two: it takes ages to load into the buy/ sell cars screen EVEN IF IM OFFLINE AND IN SINGLE PLAYER

P.S.S.S My alt in question is under the username of Hindune

Add-on to above post

1. It's not a X number of cars in garage that causes the issue as there are people that have 200 cars and no error code

2. Internet does have a slight effect (number of cars to safely play without error [my limit is 6 total cars before error shows up] and max number till it won't load into the garage [idk how many for me but it's more than 60])

3. Deleting all save data causes other things to happen (missing decals/ body kits on premium cars)

Criterion have already "technically" fixed it by preventing it happening to other players, the issue only lies with players who had the issue before the update that fixed it as it's within a players save data

@chromiuuum that's not what I'm saying....

I'm asking if they can delete all multiplayer vehicle data as that's where the issue lies

I don't want to restart myself due to almost having a months worth of stuff in my multiplayer garage

Anyways there are other issues that arise with deleting all data anyways so in full honesty deleting all data just makes it worse

@chromiuuum Cause I have a Alt that I've been playing on and have about 10 cars currently which is more than the 6 cars that I was limited to on my main

I could right now test it by just constantly buying the cheapest car till I have 200 cars in my multiplayer garage to check

Also just FYI in Vol 4 (which introduced the taycan) the patch notes included a point which was talking about fixing the cause of the issue

@chromiuuum I've had it since Vol 3 (Delorean was added alongside linkups) and it's persisted since then, I made it disappear myself through deleting cars then stupidly thinking I fixed it bought EVERY SINGLE CAR IN VOL 4 and now I can't even load into Multiplayer without the game disconnecting me and booting me back to the main screen

It will even disconnect me in single player as well even though I'm not in multiplayer