Hope you're all good. I am trying to refund Need For Speed Unbound. I am within the 14 days period (bought it 7th August, 4 days ago ) and have not started the game, so am eligible for a refund, as per the EA refund policy I've tried the AI chat, but it just rediects me to a help page and refuses to connect me to a real person.
Can somebody from EA refund me please.
Community ManagerHey BatCat3000
Try to use the refund tool available on help.ea.com site -
https://help.ea.com/en/help-tools/refund-tool/
As we cannot process refunds through the forums, if that fails, you'll need to contact us directly via chat. Make sure that you're choosing the correct categories while contacting us, or try switching them.
Thank you for your quick reply. The refund tool doesn't show the game I want to refund, so I can't use it to get a refund, despite me being eligible for the refund. This is where the AI chat kept on sending me. Can you send me a link to somewhere I can chat to a customer service person (not AI) about getting the refund please.
Community ManagerHey BatCat3000
Thank you for checking this.
You should be able to contact us via chat using this link -
Hi EA_Kuba
Thanks for this. I filled in the form and submitted it, but was taken to this page https://help.ea.com/en/customer-care/solutions/ about self-service support. There was no message to say the request had been submitted.
I managed to find this page about support cases https://help.ea.com/en/help-my-cases/ and saw no cases. Filling in the form you mentioned doesn't seem to have raised a case.
Honestly, this is getting frustrating. I just need to speak to somebody helpful, like you, in the customer service/refund team. Isn't there some way of messaging/speaking to someone in that team directly?
