Just starting happening esterday, get the following and attached error when trying to load world of Chel. Not concerned of any modes but just this mode. Failed to retrieve data, please try again laterPS5 Wired connectionReinstalled gameRestarted the systemCould anyone tell what the error code means and if there's a resolution?Appreciate it

I'm seeing the error on nhl 23.Cannot retrieve inventory at this time.

Bro come on..this is ridiculous.. I paid $100 for this game to play not see errors that you guys cant fix.How much longer do I have to wait??? Honestly???? You want my gamertag ans password to figure this out.. I mean I'm getting angry now.

I dunno I was playing all morning the day I got the error. Just played a club game. Then got off for a bit and came back and got the error error failed to retrieve data please try again laterShows up whe. I click WORLD OF CHEL ON NHL 23 ON MY XBOX SERIES X. MY USERNAME IS Kbrac1985

Best to stay constructive--though I agree. This bug prevents us from playing the game and in my case the only mode I play in NHL 23. It's been an entire week of the same error message and being unable to access the WOC hub menu. I missed the entire Season 2 playoffs with my club as a result. Thanks, EA.Resolving this issue even if it's only a quick fix to our specific Gamertags and EA accounts (w/ a global fix coming later) needs to happen asap. I'm no developer but certainly EA can go in and reset offensive player names, boosted stats, etc. Just looking for someone to check out our accounts, equipped items, WOC inventory, and perhaps identify/fix why the error we receive is "cannot retrieve inventory from server at this time" before booting us back to main menu. Reset me to Jordan NHL for all I care--just looking to get back in the game (w/ stats & XP preserved, if possible). Not being able to play a $70+ product at all for over a week is pretty crappy for the player/customer.

I CHANGED MY GAMER NAME TO KBrac586DET to see if that would fix the error.. nope . So what's going on over there to fix this error I have had for almost 2 weeks?????

Failed to retrieve data | EA Forums

85 Replies

EA_Aljo
Community Manager
3 years ago
Hello, @syedmos

We're aware of this and working to resolve it as soon as we can. However, you should also power cycle your network equipment and not just your console. To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Folkins28
3 years ago
@EA_Aljo This solution works on/off. May last 2 hours then happen again then may go 4 hours and all is good. Very random.
EA_Aljo
Community Manager
3 years ago
@Folkins28

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Folkins28
3 years ago
@EA_Aljo I already have my DNS set to Googles. Tried using automatic DNS then Google and seems to still be not consistent.
EA_Aljo
Community Manager
3 years ago
@Folkins28

Thanks for getting back to me. Are you playing on a wired or wireless connection?
Folkins28
3 years ago
@EA_Aljo Wired with a static IP address.
EA_Aljo
Community Manager
3 years ago
@Folkins28

Thank you for that. Next, try rebuilding your database with these steps. Also, restore your licenses with the instructions here.
Folkins28
3 years ago
@EA_Aljo Forgot to mention that I am on Xbox One, sorry.
EA_Aljo
Community Manager
3 years ago
@Folkins28

Sorry about that. Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
syedmos
Rising Novice
3 years ago
Can you tell us what's the error code complaining about specifically? Would be helpful to for next time because it's not happening anymore now. I just powered off/on my PS5 2 times it went away.
Thanks