So twice in the past 5 years I’ve watched this happen, and would love a more detailed explanation on the reasoning for it.The most recent game update on the ps5, the biggest thing that stood out was a ping rate hike on what’s is considered good, fair and poor.prior to the update if you were to ping from 0-69 this was good, 69-100 was fair, and 100+ poor.this has been hiked by 20 ping. So I decided screw it let’s go into a 110 ping game now considered fair, as I can play a fair connection without too much issue.Massive fail. 110 ping is absolute unplayable. Yet now when connecting to games this is considered a playable marker.Since there has been no improvement to connecting itself, and you can still experience choppiness given a good connection sometimes. What is going on here?As I’ve stated, this has already happened before in a previous update for an older version. This as a customer, feels like you’re simply trying to get more people to hop into bad servers, rather than make improvements. Because again, you’re one of the only games on the market who still experiences such poor online play.Whats the deal here EA, what kind of move is this on your part to better our experience?

@southpaw86 Thanks for all those details. I'll keep an eye out for other reports of this.

Ping rate changes for bad gaming experience

27 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @southpaw86

Where are you located? A 110 ping sounds like you're pretty far from a server. There could be any number of things causing a high ping. When you do a general speed test, what do you get for your download/upload and packet loss?
southpaw86
3 years ago
@EA_Aljo This is mainly Chel Clubs when playing with guys from both east and west. The pings varying isn’t so much the issue as it’s acknowledged “ if the guys in the west are pinging good, the guys in the east are pinging fair too poor and vice versa” so it’s a matter who takes the host spot.

As a rule for us as an example, If anyone is pinging over 80, chances are you’ll get slapped with packet loss on top of a poor ping. So knowing who’s pinging what is extremely important every game.

Not everyone pays as close attention to this as we do. And when you get used to the good to poor system, you also get used to skimming the connection and readying up.

So my question is why the tweak? Who does this benefit when 110 ping shows up as fair connection? Just seems like a great way to sucker the youth and the other people paying less attention into poor quality matches rather than an improvement to the game or it’s connectivity.
EA_Aljo
Community Manager
3 years ago
@southpaw86

I think the issue is the distance. For example, if your captain is on the east coast, they should be getting an east coast server. The west coast players in that lobby are going to get a poor connection. The same goes for the east coast players when the captain is from the west coast.
southpaw86
3 years ago
@EA_Aljo I totally understand this part of it. My club has been together 8+ years and we’ve always been a mixed breed of guys anywhere from Newfoundland to California. This is why we pay so close attention to everyone’s pings. It’s not that we can’t connect to a playable game together, it’s that we rely on the ping display to know when to go in a game vs back out.

My issue is the 20 ping difference to what’s considered good to poor, vs the previous update. In fact nowhere within the details of the update is it mentioned that this would change.

My overall point, this change has done nothing to improve the online gaming experience, it’s misleading to those less educated on ping rates as to what’s an acceptable ping to play on, and seeking a more detailed reasoning as to why EA would change this good to poor rating system in regards to pings if there is by chance a beneficial reasoning to it.
EA_Aljo
Community Manager
3 years ago
@southpaw86

There was an issue at release where the ping was listed incorrectly. That was fixed in an early patch so I don't know why it would all of a sudden go up. I'm also not seeing other reports of this, but will look out for them. Regardless, the father you are from the server the game is hosted on, the higher your ping will be.
southpaw86
3 years ago
@EA_Aljo All im trying to say is that 2 weeks ago if you had 110 ping it always showed poor. The day of the update it changed. The fact that it hasn’t been mentioned maybe is because it’s such a subtle change that it’s going to take an overly perceptive sucker like myself to take notice to it. I’ve noticed it twice now.

For me, I’ve caught it. So I know now when I’m skimming not to trust it says fair before I hastily ready up and actually look at the ping. Usually I’m looking at opposing builds/players, or 20ft away from my tv, so I used to be able to trust the colour. I can’t do that now.

For new players, those less knowledgeable about connectivity, or people really just not paying attention, this is a much bigger deal. My post is not biased towards my personal experience as much as it is a perspective on a bad decision that will inevitably cause more disappointment within the community.

I strongly recommend dialing it back and making it a more reliable feature for customers. When the complaints do come in about connectivity, who’s going to be the observant enough one to go maybe we shouldn’t have changed that and this wouldn’t have happened, rather than oh well they’ve been complaining about this forever.

You dig?

So
EA_Aljo
Community Manager
3 years ago
@southpaw86

I checked in to this and nothing has changed on our end in regards to how pings are displayed.
TTZ_Dipsy
Hero+
3 years ago
Eliminator is more casual so 100+ whatever but I personally can't play Clubs when ping creeps over 55 (West Coast, average 10-20). I was already having issues finding games in November so I feel for teams like yours that have to deal with stretching across regions and servers. I think until something like a return of the old lobby system happens, all I can really suggest is making sure everyone is using a wired connection and you collectively allowing for a ~30ping buffer on what is shown
southpaw86
3 years ago
I hate to call it for what it is man but this is a false statement as I know what I’m talking about and I’m not making it up out of thin air. This benefits you guys to change this, not me. I personally don’t care. But I’m telling you this will only cause more connectivity complaints and you guys won’t even blink that this is part of the reason if you won’t acknowledge it when it’s being pointed out
southpaw86
3 years ago
when has 115 ever been considered a fair connection? You can call me a liar, you can deny this has changed and I’m just some crazy guy on your feed. But I encourage you to see this for what it is, not a complaint, but an observation that is going to again cause more connectivity issues, and really has no benefit in the first place to have pings mislabeled.

I joined this 115 fair connection only to show you guys and prove my point. This game was a mess and my abilities were next to none. Anything but a fair connection.
But like I said I’m sharing this for the benefit of other players, as well as yourself who needs to answer to the community when they’re going why does this game suck so bad online when I can to play other games with my friends that don’t have these issues.
Changing small stuff like this goes a long way. Or ignore it.

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Ping rate changes for bad gaming experience

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