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poplarbay197's avatar
poplarbay197
Rising Newcomer
3 years ago

Xbox One Making a Clip Crashes Game

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Rammer77
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Make a game clip while playing
What happens when the bug occurs? Audio pauses for a split second, then a few seconds later the game crashes
What do you expect to see? Regular gameplay
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL 3v3
What time did you see the bug? (HH:MM AM/PM) 10:45 pm
What is your time zone? CST - GMT - 6:00
EASHL issues? Please insert your Club Region. North America North Central
What is your game language? English

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I tried to make a clip while playing, then the game crashed a few minutes later 

40 Replies

  • MatchlessGore07's avatar
    MatchlessGore07
    Seasoned Traveler
    3 years ago

    3 times tonight while playing champs I was booted from the game, not just the match but the actual NHL 23 Game! It's really frustrating, and it was while I was trying to record as well.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @poplarbay197 

    I'm not seeing other reports of this, but will watch out for them. Do you have the game installed on an internal or external hard drive? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • MatchlessGore07's avatar
    MatchlessGore07
    Seasoned Traveler
    3 years ago

    Not sure about poplarbay, but I've experienced the exact same thing, and I'm internal and already did the power cycle. It's in the code from the update as there were no issues with recording gameplay before that.

  • zut72's avatar
    zut72
    New Adventurer
    3 years ago

    I've had this issue iin franchise mode mmediately after updating to last patch, but since then never happened again 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @MatchlessGore07 

    Just to be clear, you can make a clip, but then after a few minutes the crash occurs? Is it right after you get the message that the clip was uploaded?

  • MatchlessGore07's avatar
    MatchlessGore07
    Seasoned Traveler
    3 years ago
    @EA_Aljo No, it will start live recording, then at some point the game will freeze, then speed up to 3-4x to catch up and then boot, gone from NHL 23 all together. Went and tried to "Record what happened" last 2 minutes recently and same thing, stop, speed up, boot out.
  • MatchlessGore07's avatar
    MatchlessGore07
    Seasoned Traveler
    3 years ago
    @EA_Aljo no, I'm hardwired, and it doesn't kick me to the NHL homescreen, which it does when I lose connection, it kicks me to my Xbox homescreen, total game crash.

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