Forum Discussion

a60de8f6e9456b53's avatar
a60de8f6e9456b53
Rising Novice
2 years ago

EASHL - Game keeps on restarting (easy to recreate)

Product: NHL 24
Platform:Sony Playstation 4
What is your gamertag/PSN ID? m4ckzz88
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When two lobbies are finally connected to each other and the game is about to start, if 1 or more players leave, the bug will occur.
What happens when the bug occurs? The first faceoff will take place and then everybody will be desynced. This has been happening every single time a player leaves right before the game starts (so basically he leaves before the loading screen). We had 6 players in 3 different instances of the game. And it can sometimes take 2 periods to crash.
What do you expect to see? A quick fix, because this makes CHEL almost unplayable. It has been getting worse and worse in the last week.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of CHEL
What time did you see the bug? (HH:MM AM/PM) 20:30 PM
What is your time zone? PRT - GMT - 4:00
EASHL issues? Please insert your Club Region. North America (East)
What is your game language? English

When two lobbies are finally connected to each other and the game is about to start, if 1 or more players leave, the bug will occur.

The first faceoff will take place and then everybody will be desynced. This has been happening every single time a player leaves right before the game starts (so basically he leaves before the loading screen). We had 6 players in 3 different instances of the game. And it can sometimes take 2 periods to crash.

PLEASE NOTE that this also happens on PS5.

6 Replies

  • a60de8f6e9456b53's avatar
    a60de8f6e9456b53
    Rising Novice
    2 years ago

    Hello, thank you for answering!

    It has been happening for the past 5 days. It has happened tonight again.

    Regards, 

    Max

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @a60de8f6e9456b53 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • a60de8f6e9456b53's avatar
    a60de8f6e9456b53
    Rising Novice
    2 years ago

    @EA_Aljo  I think we misunderstood each other. This is happening to 12 people, at the same time, (or 11, 10, 9, basically 12 minus who quits just before the loading screen for the actual game.)

    This is not a modem / router issue, this is a syncing issue that is server-side. I'm trying to help you guys out. Hopefully I'm not coming across as aggressive / vindictive.

    I was a programmer and IT for 10+ years. I have a couple of issues that I have noticed, I would love to help you out. Care to contact me via email?  

    Regards,

    Max

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @a60de8f6e9456b53 

    It's most likely one person that is causing everyone to disconnect. It could also be one of the customization options with your arena/gear. Does this happen in drop-ins or any other mode? We get very few reports of this so we need to find out why it keeps happening to your club.

  • a60de8f6e9456b53's avatar
    a60de8f6e9456b53
    Rising Novice
    2 years ago

    It happens in drop-ins mostly because that's where people dodge the most. As soon as someone dodges right before the game launches the game is gonna go into a faceoff loop. We are all elites and at the top of the ladder so a lot of people dodge us. It can also happen in clubs, but it's pretty rare since clubs tend to be 6 people that play often together. And by the way, it happens to our team, but it also happens to the other team. It is clearly visible with them standing in random spots on the ice, some being offside for minutes on end. You are not getting many reports of this because I assume less people dodge when the ranks are even on both sides.

Featured Places

Node avatar for NHL 24 Technical Issues & Bugs

NHL 24 Technical Issues & Bugs

Trouble with connectivity or performance issues? Join this NHL 24 community forum to discuss troubleshooting.Latest Activity: 2 months ago
964 Posts