NHL 24 freezes mid game PS4

Hi there, @DD_Elds 

Thanks for reaching out. When the freeze happens, do you ever get an error message? Is your console in a well ventilated location and are the vents free of any debris?

When it freezes it just stops on the game play image, no error. I can still get back to the PlayStation main home menu so its not the PS4 locking up. then when I come back it is at the NHL 24 replay menu with the options. "finish game..." etc and in the top right there's a red banner that says "you have been disconnected from the EA servers." I am not being logged out of the playstation network. and when it does lock up I can still talk to my online party so its not the internet. This happens online and in offline VS CPU games as well. Mainly online but thats the majority of my play.

The PS4 is well ventilated and clean. I play daily online and off and have no issues with any other games/applications.

@DD_Elds 

Are the offline games you're playing in HUT? Are you playing on a wired or wireless connection?

The off-line games are just straight stock team games. Example Blackhawks versus blues. I don’t even change the roster.
Connection is wired. But again I can still talk to my online party and I don’t lose connection to the PlayStation networks so it’s not Internet related it’s the application freezing.

@DD_Elds 

If you're playing the digital version, that requires an online connection. So, we can't completely rule that out. We'll go through some general troubleshooting though.

Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.

Also, try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.

Are you using an external hard drive? If so, try uninstalling and installing it to the internal drive and vice versa if it's installed on the internal drive.

Again, Im being disconnected from the EA servers but not the playstation network. Me and my wife work from home all day and kids all watch streaming in the evenings and the internet is fine. its not my internet.

I have reinstalled the game 2x's in the 3 weeks ive had it.

I will try deleting the files.

Im not using and external hard drive.

Is there a way to look back and see how the disconnection happened? Why would my account be regularly disconnected from the EA servers. I was playing about 9:45 CST 4/11/24

---

@DD_Elds wrote:

Again, Im being disconnected from the EA servers but not the playstation network. Me and my wife work from home all day and kids all watch streaming in the evenings and the internet is fine. its not my internet.

I have reinstalled the game 2x's in the 3 weeks ive had it.

I will try deleting the files.

Im not using and external hard drive.

Is there a way to look back and see how the disconnection happened? Why would my account be regularly disconnected from the EA servers. I was playing about 9:45 CST 4/11/24

---

Every device, app, game, etc., does not use the same connection. Regardless, I'm not convinced it's connection related, but since you're playing online and received the message about disconnecting, we can't rule it out. Also, if you disconnected for a brief moment, it's not going to be noticeable with general internet usage. Since the game is designed to end as soon as a loss in connection is detected, you're going to see that notification. Whereas media is buffered and so you won't notice anything unless your internet goes out for a bit.

Chat and the game also use different connections. Again, being momentarily disconnected may not be enough to kick you from party chat.

Are you using a Cat6 or higher ethernet cable?

A couple other things you can try are rebuilding the database and restoring the licenses. Click on the links below for instructions.

• Rebuild database
• Restore licenses

Yes cat6 cables throughout installed about a year ago. I’m on a fiber circuit with 500 up and down
so you’re saying, even one packet loss would disconnect me from the EA server?
I play rocket league all the time and even with some packet loss to the servers I can stay connected to the game.
I already tried rebuilding the database and restoring the licenses. I will do it all again and reboot everything. I wil try it over the next couple of days

@DD_Elds 

While a very small amount of packet loss isn't likely to disconnect you, it's not impossible. 

Let me know what happens. I won't be here Sunday and Monday so if it takes you a couple days, I'll get back to you Tuesday.

It happened again. I replace the cable from my hub to my PlayStation from the wall to the hub. Rebooted and unplugged the PlayStation and my modem for about two or three minutes

re- built the database re- downloaded and installed NHL 24 played for about 45 minutes off-line just a straight game and it just locked up. In this instance, I was able to just go back out to the main PlayStation menu for a couple of seconds came back. It brought me back to the main menu and let me resume the game, but that’s because it’s just against the AI. If I was online, I would’ve been disconnected in the game would’ve stopped. I think something is corrupted in the game.i