Forum Discussion

Not applicable

2 years ago

Online Modes in NHL 24 are literally UNPLAYABLE due to Crashing

I recently bought NHL 24 5 days ago and right away I was having problems connecting,

the game started with crashing about every hour, but now I cant even load into a game without crashing.

I have tried just about everything; I have troubleshooted with XBOX, including a complete factory reset of my xbox and nothing worked, I have also troubleshooted with my WIFI company, and I have now just tried to troubleshoot with EA chat support and all they could tell me to do was come here and submit a report.
As I was about to submit a report I found someone else having the same problem, in which an EA community manager said that they should try to reach out to the EA Game Advisors, which of course were the people who just told me to come here and report the problem, I ended up in a loop and told the advisor this, but instead of helping they simply sent a message that I can only assume was copied and pasted that stated that they did all that they could and that they would now be shutting the chat.
I am very frustrated and havent been able to play for 5 days now even after sinking a minimum of 20 hours into troubleshooting trying to figure this out.

I didnt have a problem with NHL 22, but I decided that I wanted to finally upgrade and this is what happened. I am able to play any offline mode I want, but the moment I click anything online, even just trying to get to the lobby of World of Chel, the app instantly crashes sending me back to the homescreen of Xbox.
Please if anyone has any idea send it to me, I am frustrated after trying so many things, but its even more frustrating that it still doesnt work.

technical issues

17 Replies

EA_Aljo
Community Manager
2 years ago
Hey there, @VerGe_mmcoolyo

Thanks for all the details. Was your account recently banned for a few days? There have been some other reports of this, but in those cases, their accounts had bans that recently expired and then started experiencing this issue.

Also, could you send me a private message with your gamertag? I'll pass it on to the team as part of the investigation we're doing for the issue I just mentioned. Which is very similar to this one.
VerGe_mmcoolyo
Not applicable
2 years ago
I have checked and ea said I had no problems with bans or suspensions
EA_Aljo
Community Manager
2 years ago
@VerGe_mmcoolyo

Do you happen to have another account you can try? This is just as a test. I'm trying to find out if this is an account issue or not.

Also, can you get a video of what's happening? That would greatly help. You can just put it up on YouTube and link it in a response.
VerGe_mmcoolyo
Not applicable
2 years ago
I do not have another account that I have bought the game on, and can record a video... but don't have access to my Xbox for another 3 hours
EA_Aljo
Community Manager
2 years ago
@VerGe_mmcoolyo

I've got your gamertag so I'll pass that on to the team. Just get me that video when you can.

Also, are you able to load into an online mode, but then the crash happens or is it happening when you're trying to load into an online mode?
VerGe_mmcoolyo
Not applicable
2 years ago
Here is the link to a video of the problem:
It's whenever I click any online mode
VerGe_mmcoolyo
Not applicable
2 years ago
@VerGe_mmcoolyo https://youtu.be/mqtGmFIVQgs?si=M98F2rPCjdYC2fmM
EA_Aljo
Community Manager
2 years ago
@VerGe_mmcoolyo

Thank you. I'll pass this on to the team.
VerGe_mmcoolyo
Not applicable
2 years ago
@EA_Aljo
Is there anything I can try now? And if not is there an expected wait time?
EA_Aljo
Community Manager
2 years ago
@VerGe_mmcoolyo

There is no ETA since we're still trying to find out why this is happening. In the meantime, you can try going through the connection troubleshooting steps here, but I'm not optimistic those will help.