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Yakidou's avatar
Yakidou
Newcomer
24 hours ago

Cannot connect to ea servers...

I was playing yesterday evening HUT online and closed the xbox. Came back an hour later and could not connect to the ea servers. Network connection issue. No worries i'll try tomorrow. Tried this morning, cannot still connect. I thought it was a bug. I sign out of my xbox profile to sign back in. Start NHL 25. Now it won't let me sign in my profile and thinks i am a new player and i still can't connect to the ea servers. I press start to input my sign in info but it does nothing, it stays on the home screen.

Xbox is fine logs in others games and play online no problem with internet wired connection. What can i try next ? Maybe erase the game and install again, hard reset console ?

Any help is appreciated. Thanks

 

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. Try removing NHL 25 from Quick Resume. Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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