Forum Discussion

Yakidou's avatar
Yakidou
Seasoned Newcomer
19 days ago

Cannot connect to ea servers...

I was playing yesterday evening HUT online and closed the xbox. Came back an hour later and could not connect to the ea servers. Network connection issue. No worries i'll try tomorrow. Tried this morning, cannot still connect. I thought it was a bug. I sign out of my xbox profile to sign back in. Start NHL 25. Now it won't let me sign in my profile and thinks i am a new player and i still can't connect to the ea servers. I press start to input my sign in info but it does nothing, it stays on the home screen.

Xbox is fine logs in others games and play online no problem with internet wired connection. What can i try next ? Maybe erase the game and install again, hard reset console ?

Any help is appreciated. Thanks

 

 

connectivity
login issue
xbox
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi there. Try removing NHL 25 from Quick Resume. Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Yakidou's avatar
    Yakidou
    Seasoned Newcomer
    18 days ago

    That did the trick. The game was stuck in limbo mode or something when trying to connect to the servers. You can close the ticket. Thank you.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      18 days ago

      Great! Glad to hear that worked. If you have any other issues, please reach out again. Good luck and have fun!

About NHL 25 Technical Issues

Are you experiencing technical issues with your NHL 25 game? Get help from the community here!

330 PostsLatest Activity: 2 hours ago