Forum Discussion
EA_Aljo
Community Manager
1 year agoHi there. Are you getting an error or is it just crashing and going back to the main menu? Also, what console are you on?
Sniper8997
1 year agoSeasoned Newcomer
It’s been over a week and it’s still kicking me back out to the main loading screen when I try to enter world of chel. I have re downloaded the game, cleared cache, re built database, feel like I’ve tried everything at this point. Pls look into my account
- rajp12921 year agoNewcomer
I have the same problem on ps5. Every time I try to enter world of Chel I get the error “the permissions could not be found for this user” and kicked to the main screen
- EA_Aljo1 year ago
Community Manager
Hello. Did you play the free trial weekend recently or subscribe to EA Play to play the 10 hour trial?
- EA_Aljo1 year ago
Community Manager
Are you getting an error screen when this happens? If so, what does it say?