Forum Discussion
EA_Aljo
Community Manager
10 months agoHi there. Are you getting an error or is it just crashing and going back to the main menu? Also, what console are you on?
Sniper8997
10 months agoSeasoned Newcomer
It’s been over a week and it’s still kicking me back out to the main loading screen when I try to enter world of chel. I have re downloaded the game, cleared cache, re built database, feel like I’ve tried everything at this point. Pls look into my account
- rajp129210 months agoNewcomer
I have the same problem on ps5. Every time I try to enter world of Chel I get the error “the permissions could not be found for this user” and kicked to the main screen
- EA_Aljo10 months ago
Community Manager
Hello. Did you play the free trial weekend recently or subscribe to EA Play to play the 10 hour trial?
- EA_Aljo10 months ago
Community Manager
Are you getting an error screen when this happens? If so, what does it say?