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Hurck82's avatar
Hurck82
Rising Newcomer
27 days ago

Error codes not able to retrieve data

This is now 3 days I have not been able to get this issue resolved with EA. As I bought this game early release I havr just also noticed I did not receive a 99 ovl. Hut card on 24 since I have not played since 25 came out what is the delay on getting this major issue resolved as if we as a whole have not paid EA enough for a game but now not even allowed to play ??? Are we getting a reimbursement?? Or anything for this inconvenience??  I have tried reseting re-downloading clearing cache unplugging console for a day contacting you now for a reimbursement now ?? 3 days not at all acceptable!!!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. When are you getting this error? Also, which console are you on?

    The 99 Hughes should have been received on NHL 24 if you pre-ordered. Do you happen to play on both consoles? If so, it should have gone to the first account you logged into after purchasing.