Every time I load a game I am met with this error code. I haven’t been able to play any game mode for over a week. I’ve had multiple discussions with EA, which result in my tickets being closed with “No Fix”. When can I expect an update on this? absolutely crazy that people spend money on things they can’t use
Community ManagerHello. What mode are you playing? Also, which console are you on?
PS5. I only play. WOC AND ONLINE VERSUS I CAN’T PLAY EITHER ONE.
Community ManagerWhen exactly is the error happening? Do you recall any changes you made right before this started happening? Anything with your WoC player or settings? Also, is crossplay enabled? If so, try disabling it.
Same thing is happening to me. Failed to retrieve data. Haven’t been able to play for over a week and I have literally done every single troubleshooting method recommended. Nothing is fixing this issue.
Community ManagerPlease send me a private message with your Xbox gamertag/PSN ID. I will also need your club name. Most likely, we'll have to delete the club to resolve this.
Watching this thread as experiencing the same problem on PS5.
Community ManagerUnfortunately, the only resolution we have for this currently is disbanding the club and creating a new one.
Leaving club did not work either
I am having the same issue.
I have tried resetting my router, leaving the club, turning crossplay off, uninstalling the game, and still unable to load into any online games on NHL 25. Able to play games on Madden 25 and Call of Duty with no issues.
Community ManagerPlease send me a private message with your Xbox gamertag/PSN ID as well as your club name. We'll need to remove everyone from the club or delete it.
I have same issue when playing hut
Community ManagerWhen is this error happening?
Anytime I try to load a game doesn't matter if it's wild card or rivals or even an offline game within the hut. Seems like if I close the game and come back it will let me play one or two games yhen error again
On ps5
Community ManagerCan you send me a private message with your PSN ID? I'll pass this on to the team to help with their investigation.
