Forum Discussion

Cb_slider's avatar
Cb_slider
Rising Rookie
26 days ago

FAILED TO RETRIEVE DATA

Every time I load a game I am met with this error code. I haven’t been able to play any game mode for over a week. I’ve had multiple discussions with EA, which result in my tickets being closed with “No Fix”. When can I expect an update on this? absolutely crazy that people spend money on things they can’t use  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hello. What mode are you playing? Also, which console are you on?

    • Cb_slider's avatar
      Cb_slider
      Rising Rookie

      PS5. I only play. WOC AND ONLINE VERSUS I CAN’T PLAY EITHER ONE.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        When exactly is the error happening? Do you recall any changes you made right before this started happening? Anything with your WoC player or settings? Also, is crossplay enabled? If so, try disabling it.

    • c13a723e43f330ae's avatar
      c13a723e43f330ae
      Newcomer

      Same thing is happening to me. Failed to retrieve data. Haven’t been able to play for over a week and I have literally done every single troubleshooting method recommended. Nothing is fixing this issue. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        Please send me a private message with your Xbox gamertag/PSN ID. I will also need your club name. Most likely, we'll have to delete the club to resolve this.

    • PerthPylons's avatar
      PerthPylons
      Newcomer

      Watching this thread as experiencing the same problem on PS5. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        Unfortunately, the only resolution we have for this currently is disbanding the club and creating a new one.

    • CM_PATS's avatar
      CM_PATS
      Newcomer

      I am having the same issue.

      I have tried resetting my router, leaving the club, turning crossplay off, uninstalling the game, and still unable to load into any online games on NHL 25. Able to play games on Madden 25 and Call of Duty with no issues.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      Please send me a private message with your Xbox gamertag/PSN ID as well as your club name. We'll need to remove everyone from the club or delete it.