Forum Discussion

Wrecklessaboteur's avatar
Wrecklessaboteur
Rising Novice
3 months ago

Lost Starter Packs

So I created a HUT team, then realized I did a typo and deleted the team and created a new one only discover that all of the starter packs I had are now gone... I know, I shouldn't have deleted my team but I didn't want to play a whole year with a typo! 

Is there any way to get those starter packs back? More specifically, I can't do the 'Hockey is Family' objective path now.  I even tried to buy some of the players from the auction house that were in the Hockey is Family pack, but it doesn't recognize any tasks I complete.

I know it was my mistake, but it seems a bit harsh to lose all of the starter packs for an honest mistake. 

missing content
playstation
progress issue
  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

  • Wrecklessaboteur's avatar
    Wrecklessaboteur
    Rising Novice
    3 months ago

    Nope, I was hoping EA would step up and make things right, but I had a feeling that I was screwed.  It's really disappointing though because I pre-ordered for the extra content (among other things) and losing that content really sucks.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

      • Boltbacker83's avatar
        Boltbacker83
        New Novice
        3 months ago

        There a TON of things you can do to help people in this situation. EA just chooses not to help. You can reset their moments/objectives to help them rebuild their teams, you can send them HUT points, heck you could just reset their whole account.  I myself PAID extra money for the preorder packs and when I made the mistake of deleting my team you guys basically told me too bad so sad.

         

        i have spent 1,000’s of dollars over the years on Madden, FIFA, NHL etc playing all of the Ultimate team modes. When I finally need a little help EA says… kick rocks lol 

  • Wrecklessaboteur's avatar
    Wrecklessaboteur
    Rising Novice
    3 months ago

    That's disappointing but I'll take that as a lesson for next year... thanks for responding. 

About NHL 25 Technical Issues

Are you experiencing technical issues with your NHL 25 game? Get help from the community here!

389 PostsLatest Activity: 8 hours ago