Forum Discussion

Wrecklessaboteur's avatar
Wrecklessaboteur
Rising Novice
2 months ago

Lost Starter Packs

So I created a HUT team, then realized I did a typo and deleted the team and created a new one only discover that all of the starter packs I had are now gone... I know, I shouldn't have deleted my team but I didn't want to play a whole year with a typo! 

Is there any way to get those starter packs back? More specifically, I can't do the 'Hockey is Family' objective path now.  I even tried to buy some of the players from the auction house that were in the Hockey is Family pack, but it doesn't recognize any tasks I complete.

I know it was my mistake, but it seems a bit harsh to lose all of the starter packs for an honest mistake. 

missing content
playstation
progress issue
  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

  • Wrecklessaboteur's avatar
    Wrecklessaboteur
    Rising Novice
    2 months ago

    Nope, I was hoping EA would step up and make things right, but I had a feeling that I was screwed.  It's really disappointing though because I pre-ordered for the extra content (among other things) and losing that content really sucks.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi there. Unfortunately, we're not able to grant those packs again. They can only be used once. Even if the original team was deleted.

      • Boltbacker83's avatar
        Boltbacker83
        New Novice
        2 months ago

        There a TON of things you can do to help people in this situation. EA just chooses not to help. You can reset their moments/objectives to help them rebuild their teams, you can send them HUT points, heck you could just reset their whole account.  I myself PAID extra money for the preorder packs and when I made the mistake of deleting my team you guys basically told me too bad so sad.

         

        i have spent 1,000’s of dollars over the years on Madden, FIFA, NHL etc playing all of the Ultimate team modes. When I finally need a little help EA says… kick rocks lol 

  • Wrecklessaboteur's avatar
    Wrecklessaboteur
    Rising Novice
    2 months ago

    That's disappointing but I'll take that as a lesson for next year... thanks for responding. 

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