Forum Discussion

21TwentyOneXXI's avatar
21TwentyOneXXI
New Rookie
10 months ago

Missing Hughes Choice Pack for NHL 25

I've reached out to support via chat multiple times now telling me to keep checking back and recently they told me to visit the forums so here I am. I've sent pictures of my order from Microsoft s...
missing content
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

Can you get me a link to where you're still seeing this?

Edit: I see it on our site. I'm looking into this.

Edit 2: The Hockey is Family pack is still available. The Hughes Choice Pack was only available with pre-orders before September 13th. Which pack exactly are you missing?

21TwentyOneXXI's avatar
21TwentyOneXXI
New Rookie
10 months ago

I've got screenshots showing I purchased on the 13th and that I own the hughes pack from MSFT. I just want this to get resolved before the cover athlete ultimate set events go away

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Please contact an advisor by opening a case here. They're most likely going to want to see some proof of purchase so be sure to have that ready.

  • 21TwentyOneXXI's avatar
    21TwentyOneXXI
    New Rookie
    10 months ago

    Yeah I've done that with proof twice now but I'll try again

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Send me a private message with your gamertag/PSN ID and I'll look into it. Also, send me the image(s) you're sending to support.

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