Can't spend preorder points

Back from work, in-game shop still the looks same:

Glad I’m not the only one having this problem. 

This is still outstanding nearly a day and a half into the prerelease. Looking for a fix or direct compensation, please. 

Hi there. Are you still having this same issue? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi, yes, I am. I tried the power cycle to no avail. In-game shop still looks like this (see attached file). Have a ticket with support, but there's been no rectification in 48+ hours, and the support website won't allow me to resume my case (it just kicks me back to the homepage every time I finish entering data).

Are you able to purchase using points in the store on the Xbox website?

I'm on PS5

There don't appear to be any points being sold from the Playstation store in my region at the moment.

The in-game Purchase NHL Points tab leads me to a message that says:
The item you're looking for is unavailable. It might not be for sale yet, or might no longer be for sale.

Where did you purchase the Deluxe Edition from?

Hey there. Where did you purchase the game from and what country are you in?

The Playstation store.