Network connection issue

You're not the only one. It's always connection issue or ea servers. Everyday.  Hours and hours and hours

I understand but as soon as I unplug it and restart it works. 

Hi there. Are you on Xbox? If so and if the game is in the Quick Resume menu, remove it. Power cycle your network equipment by unplugging your modem/router for 2 minutes. Also, hard restart your console by holding down the power button until it turns off. Turn it all back on again and see if you're still getting the same issue. Thanks!

Thanks. Last question how do you remove from quick resume. Just load another game. If so I have done most of this. 

No problem! Here are those steps:

1. Hit the Guide button
2. Go to My games & apps
3. Highlight NHL 25
4. Press the small, hamburger button to the right of the Guide button
5. At the bottom of the menu, choose Remove from Quick Resume

Let me know what happens. Thanks!

Doesn’t give me an option. Only option is uninstall. 

Do you see the game under Quick Resume?

None of these worked. Game not in quick resume. Still have to unplug the Xbox. And turn it back on. Only thing that works. 

What are you unplugging? Your modem/router or your console or both? 

We get very few reports of this so we should go through some troubleshooting. What exactly is happening? Are you on a wired or wireless connection?