Network connection issue

this is exactly whats happening to me on ps5

Exact same for me on PS5

Try clearing your alternate MAC address with these steps:

1. Go to your Xbox Settings
2. Go to "Network", then "Advanced Network Settings"
3. Click on "Alternate MAC Address", and then click "Clear"

Did you try the power cycling instructions I mentioned here.

I cleared my alternate MAC address and I'm still getting the same error message.

Yep

That's the message I get on nhl 23

Is your ISP WOW?

Exact same WAS just happening to us, on Xbox, for the past 3 days, UNTIL we QUIT the game, and went back in, and for some reason that fixed the issue and it now works.

Good luck, hope that helps others.

Is the game listed in Quick Resume? If so, remove it and hard restart your Xbox. Try loading into the game again and let me know what happens.