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bobemil_sw13's avatar
bobemil_sw13
Rising Hotshot
5 months ago

NHL 25 trial crash XBOX Series X

This have not happened for me in any NHL game before. I was playing franchise mode and the game suddenly closed down and showed the trial message "4 hours left". Booted it up again and my game was gone and nothing saved in Franchise Mode because I turn off the auto save feature. This makes me worried about buying the final product.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there. Unfortunately, since auto save is turned off, you'll need to gain that progress back. As far as the crash goes, we're going to need more details. My recommendation is to keep playing and if it happens again, get me some steps detailing how it occurred. Video would be excellent to have as well. Thanks!

  • CoachHerb68's avatar
    CoachHerb68
    Newcomer
    3 months ago

    This is actually brutal. If I play a second game it crashes and I'm one of those that wants to play every game in a career for my player. I've followed the steps to clear data and it made absolutely no difference. I've never had a problem with the hockey games you produce but in a series of resounding successes this is an absolute clunker. How or when is EA going to address this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Are you also playing the trial like the OP? Are you only crashing very other game you play?

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