I can’t claim my preorder bonus on Series X. In the store it says to try again later, and using the enter code feature it says that the code is invalid. I called the retailer and they claimed that it was a known issue and EA was working on it. Is this true or did I preorder for nothing? The code for 250 points that came inside the case worked, so I know it’s not a problem with my Xbox or account.
Community ManagerHello. This is not a known issue. Unfortunately, we cannot help with bad codes. You'll need to contact the retailer to see if they can assist.
You and Xbox both said I need to talk to them, but they said I need to talk to you. Is there any way you could just issue me a new code? I can provide proof of purchase and proof that the code doesn't work.
Community ManagerI'm sorry to say, we cannot issue new codes. It is up to the retailer it was purchased from to replace codes.
Did you buy the game on disk and get a code from Target for the bonus content?
