Preorder Bonus

I can’t claim my preorder bonus on Series X. In the store it says to try again later, and using the enter code feature it says that the code is invalid. I called the retailer and they claimed that it was a known issue and EA was working on it. Is this true or did I preorder for nothing? The code for 250 points that came inside the case worked, so I know it’s not a problem with my Xbox or account.