Simulation freeze in Franchise mode

Hi there. Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

1. Press the Guide button and then highlight the NHL 25 tile.
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thank you.

This is on Xbox series S

Please follow the instructions I mentioned above. Thanks!

I deleted the file with the gamer tag on it and tried again. It is still stuck on simulating 

Unfortunately, it sounds like your save is corrupt. We don't have a way to recover it. You could try deleting and reinstalling, but I'm not optimistic that's going to help.