Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
7 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

Hello, everyone. This should be resolved. Xbox players, please try again. For those of you on PS, you'll need to restore your licenses and then launch the trial again. Instructions for restoring licenses can be found here. Please let me know how it goes. Thanks!

  • kbark2474's avatar
    kbark2474
    Rising Novice
    6 months ago

    Restoring licenses did not work. Tried it in setting and directly in game collection

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Try clearing your system cache as well. Those instructions are here.

      • oedlx8o79idv's avatar
        oedlx8o79idv
        New Rookie
        6 months ago

        This did not work ethier. Still getting the same message

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