Forum Discussion

Seasoned Novice

10 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

Hello, everyone. This should be resolved. Xbox players, please try again. For those of you on PS, you'll need to restore your licenses and then launch the trial again. Instructions for restoring licenses can be found here. Please let me know how it goes. Thanks!

kbark2474
Rising Novice
10 months ago
Restoring licenses did not work. Tried it in setting and directly in game collection
- EA_Aljo
  Community Manager
  10 months ago
  Try clearing your system cache as well. Those instructions are here.
  - oedlx8o79idv
    New Rookie
    10 months ago
    This did not work ethier. Still getting the same message