Forum Discussion

Seasoned Novice

10 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

Hello, everyone. This should be resolved. Xbox players, please try again. For those of you on PS, you'll need to restore your licenses and then launch the trial again. Instructions for restoring licenses can be found here. Please let me know how it goes. Thanks!

kbark2474

Rising Novice

10 months ago

Restoring licenses did not work. Tried it in setting and directly in game collection

EA_Aljo
Community Manager
10 months ago
Try clearing your system cache as well. Those instructions are here.
- oedlx8o79idv
  New Rookie
  10 months ago
  This did not work ethier. Still getting the same message
- kbark2474
  Rising Novice
  10 months ago
  Tried it. Didn’t work
- FirstOfTheMagi
  Seasoned Newcomer
  10 months ago
  Tried reinstalling, clearing cache, restoring license; still nothing works on PS5.
  - brougken
    Newcomer
    10 months ago
    Same here, have tried all of the above and still will not work for me on PS5.