Forum Discussion

Seasoned Novice

10 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

Hey, everyone. Hopefully, it's fixed for real this time. Try restarting your console and load into the trial again. If that still doesn't work, delete the trial and reinstall it. Please let me know if it's working for you or not. Thanks!

oedlx8o79idv
New Rookie
10 months ago
Still not working
- oedlx8o79idv
  New Rookie
  10 months ago
  any timeline?
  - EA_Aljo
    Community Manager
    10 months ago
    Did you delete and reinstall? Which console are you on?
MySkyMightFall
Seasoned Newcomer
10 months ago
It actually says trial on the game again and it works now thank you
- oedlx8o79idv
  New Rookie
  10 months ago
  Game works but online does not
  - EA_Aljo
    Community Manager
    10 months ago
    We're still investigating your issue.
- EA_Aljo
  Community Manager
  10 months ago
  Thanks for letting me know. Glad to hear it!