Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
7 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

Hey, everyone. Hopefully, it's fixed for real this time. Try restarting your console and load into the trial again. If that still doesn't work, delete the trial and reinstall it. Please let me know if it's working for you or not. Thanks!

  • oedlx8o79idv's avatar
    oedlx8o79idv
    New Rookie
    6 months ago

    Still not working 

    • oedlx8o79idv's avatar
      oedlx8o79idv
      New Rookie
      6 months ago

      any timeline?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Did you delete and reinstall? Which console are you on?

  • MySkyMightFall's avatar
    MySkyMightFall
    Seasoned Newcomer
    6 months ago

    It actually says trial on the game again and it works now thank you

    • oedlx8o79idv's avatar
      oedlx8o79idv
      New Rookie
      6 months ago

      Game works but online does not

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        We're still investigating your issue.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Thanks for letting me know. Glad to hear it!

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