Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
7 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Hi there. Do you have an active EA Play subscription? If not, the free play trial was only active Feb 13th - 16th.

RealCazTv's avatar
RealCazTv
New Novice
6 months ago

Still can’t use the free trial with ea play.. i got it specifically to play chel I was part of the game test originally I wanted to see if the game changed much and I love to play but I work constantly so I had a day off and I’ve spent an hour of trial time trouble shooting just trying to play the game and have yet to even create a character

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello. We are still investigating this issue. We're trying to get it fixed as soon as possible.

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