Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
7 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

For those of you on PS5 with the trial issue, do you have both EA Play and the NHL 25 trial from the free play weekend?

  • kbark2474's avatar
    kbark2474
    Rising Novice
    6 months ago

    On PS5. I have EAPlay but did not download the trial until after the free play weekend. Pretty clear the free play weekend messed everything up tho

  • iCaamr's avatar
    iCaamr
    Seasoned Novice
    6 months ago

    PS5 , installed almost a week after free play weekend

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Did you download the game through EA Play and not just from the PS store?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Try launching the game through EA Play and not the trial that you had downloaded for the free weekend. Let me know if that helps or not.

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