Forum Discussion

Seasoned Novice

11 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

For those of you on PS5 with the trial issue, do you have both EA Play and the NHL 25 trial from the free play weekend?

kbark2474
Rising Novice
10 months ago
On PS5. I have EAPlay but did not download the trial until after the free play weekend. Pretty clear the free play weekend messed everything up tho
iCaamr
Seasoned Novice
10 months ago
PS5 , installed almost a week after free play weekend
- EA_Aljo
  Community Manager
  10 months ago
  Did you download the game through EA Play and not just from the PS store?
- EA_Aljo
  Community Manager
  10 months ago
  Try launching the game through EA Play and not the trial that you had downloaded for the free weekend. Let me know if that helps or not.