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iCaamr's avatar
iCaamr
Seasoned Novice
1 year ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

For those of you on PS5 with the trial issue, do you have both EA Play and the NHL 25 trial from the free play weekend?

iCaamr's avatar
iCaamr
Seasoned Novice
1 year ago

PS5 , installed almost a week after free play weekend

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Did you download the game through EA Play and not just from the PS store?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Try launching the game through EA Play and not the trial that you had downloaded for the free weekend. Let me know if that helps or not.

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