Forum Discussion

Seasoned Novice

11 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine

connectivity

playstation

EA_Aljo

Community Manager

10 months ago

There's been a little confusion here so I just want to make sure I'm clear. This is what I need to know: Did any of you on PS5 ever download the game during the free play weekend (Feb 13th - 16th) or have you only downloaded the game as part of your EA Play Subscription?

iCaamr
Seasoned Novice
10 months ago
downloaded as part of my ea play subscription, uninstalled today and reinstalled through the ea play portal and still the same issue (ps5)
- ertsou0422
  Seasoned Newcomer
  10 months ago
  Same here
  - EA_Aljo
    Community Manager
    10 months ago
    Thanks for letting me know iCaamr and ertsou0422. I've passed this on to the team. Also, where are you blocked? Is it when loading into the game or when loading into different modes?