Forum Discussion

iCaamr's avatar
iCaamr
Seasoned Novice
7 months ago

Trial Permission could not be found found for this user

I keep getting this error when i try to play online with the NHL 25 trial on ps5 . Can someone please help. This happens with all online modes, all offline modes are fine
connectivity
login issue
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 months ago

There's been a little confusion here so I just want to make sure I'm clear. This is what I need to know: Did any of you on PS5 ever download the game during the free play weekend (Feb 13th - 16th) or have you only downloaded the game as part of your EA Play Subscription?

iCaamr's avatar
iCaamr
Seasoned Novice
6 months ago

downloaded as part of my ea play subscription, uninstalled today and reinstalled through the ea play portal and still the same issue (ps5)

  • ertsou0422's avatar
    ertsou0422
    Seasoned Newcomer
    6 months ago

    Same here

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Thanks for letting me know iCaamr and ertsou0422. I've passed this on to the team. Also, where are you blocked? Is it when loading into the game or when loading into different modes?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Can you get a screenshot of the button you're hitting that is causing this error?

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